Bachir Bastien Email & Phone Number

Canada

Ontario, Canada

Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accountsEducate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligationsFocus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situationResolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBCContribute to team results by supporting all colleagues to be successful in meeting client needsManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Ontario, Canada

Data analysis skills• Used Google Analytics and Search Console to analyze customer behavior, leading to a 500% increase in website traffic and a 20% increase in customer conversions.• Prepared and created analytic reports on customer insights such as user geographic location, age groups, and gender using Google Analytics, Microsoft Excel, Word, and PowerPoint.• Designed comprehensive and clear data reports with Tableau and Excel, successfully communicating insights to technical and non-technical stakeholders.• Employed Tableau to create insightful data visualizations and enhance understanding of complex data trends, fostering cross-functional collaboration and data-driven decision-making.• Proficiency in Python and Excel, allowing for effective handling and automation of large datasets.Writing skills• Composed, curated, and own the content of the Bachir Bastien personal development website, from drafting and publishing to measuring and maintaining.• Composed and self-published a self-help book aiming at helping others set, reach, and maintain their heart’s most desired goals.Digital marketing skills• Certified in Google Analytics, Google Display Ads, Google Search Ads, and Google Video Ads • Optimized Bachirbastien.com for Search Engine leading to 30+ pages ranking on Google Search Engine Result (SERP) in the top 5 search results.• Designed 2 exclusive and persuasive promotional materials in French and English for Liteon Technology, enhancing brand awareness by 10%.

Ontario, Canada

I help clients:-Achieve more than you’ve ever thought possible regardless of your level of confidence.-Get more done with your time and energy-Build resilience and adaptability to enjoy life regardless of its challenges-Build the discipline that will help you remain focused and finish whatever you start-Appreciate fear and use it as fuel for actionPersonal development coaching and workshop facilitation skills• Assisted 50+ clients to improve their satisfaction in life by achieving personal and professional goals.• Conducted presentations for 30+ self-development-related workshops and seminars between 2017 and 2022.• Collaborated with the HR department at United BioPharma Taiwan, Logitech, NTHU, and leaders to review and improve organizational efficiency, achieving an 8% increase in engagement.• Performed conflict resolution for corporate clients.

Ontario, Canada

Position Overview:The successful candidates will be responsible for the membership experience by providing best-in-class credit card support and services. The Member Experience Specialist will be a valued member of the Credit Card Contact Centre team and will report to a Team Leader.Responsibilities:- Manage incoming phone inquiries and requests from cardholders and financial institution partnerswhich include, but are not limited to general inquiries, secure code, website support, points/rewardsprograms, card applications, sales, escalations, retention, activation, and balance inquiry.- Responsible for introducing and promoting new services in a business development capacity.- Maintaining timely problem resolution and high levels of customer satisfaction.- Validating customer information, and requests. Identify the customer’s needs through customercontact.- Analyze information presented by the caller to process the next step according to the nature of the inquiry.- Remain current on program information and business initiatives, as well as corporate products and processes.- Identify and resolve complaints while influencing the situation to achieve a mutually satisfactorysolution ensuring the escalation process is followed as necessary.- Accurately complete appropriate documentation for required transactions.- End calls by completing necessary actions to fulfill customer requests.- Other duties as required

Hukou Township, Taiwan, Taiwan

• Developed and implemented sales strategies to achieve monthly and quarterly sales quotas, resulting in a 15 % increase in sales revenue year over year.• Built and maintained strong relationships with key clients, conducting regular sales consultations, providing product recommendations, and delivering persuasive presentations.• Identified new business opportunities through prospecting, cold emailing, and networking, resulting in the acquisition of 2+ new distributors with 10 million dollars in sales during two years.• Collaborated with cross-functional teams, including marketing and product development, to align sales efforts with overall business objectives.• Utilize SYM’s internal CRM software to manage sales pipelines, track customer interactions, and generate accurate sales reports for management.• Excellent communication and negotiation skills, effectively building relationships with clients and closing deals.• Strong understanding of sales methodologies, including lead generation, lead qualification, objection handling, closing, and client nurturing.• Exceptional time management and organizational skills, successfully managing multiple sales cycles and prioritizing tasks to maximize efficiency.• Proofread and edited sales and financial documents including but not limited to grant proposals, cooperative agreements, sales contracts, invoices, and presentations.

Ontario, Canada

Core Essential Program, Life-Coaching, 1

All students contemplating becoming a coach begin with our 77-hour Core Essentials ProgramTM. The Core Essentials Program is in alignment.

Master'S Degree, Mangement Science, 2Nd

Activities and Societies: Toastmasters International and TEDxNTHULearn the skills of management, entrepreneurship, and leadership.

Bs In Economics, Economics, 3.78

Activities and Societies: Foreign Student AssociationStudying economics, which incorporates real-word economic issues along.

Chinese Language, Chinese Language And Literature, 99/100

Activities and Societies: Tae-kwondo clubstudying Chinese