Database Manager • Coordinates and oversees the planning, development and implementation of SLATE (CRM) at the Texas A&M campus in College Station and Galveston for undergraduate and graduate admissions.• Provides support and acts as subject-matter expert on data flows in and out of CRM system in order to develop seamless data integration and processes.• Assists with tasks such as user management and roles, permissions, query building, campaign communications, unit and security testing, security planning, and general troubleshooting.• Collaborates with departments on development and implementation of customized recruitment plans designed to engage prospective students and families interested in Texas A&M.• Develops and offers training plans and workshops across the university and in off campus Prospective Student Centers in order to meet the unique needs of each area and to support staff development in the area of CRM.CRM Analyst• Assists in the management of CRM’s performance metrics, and reports as to provide intelligence about individual, team and organizational performance.• Analyzes data and provides user friendly reports for university constituents and leadership, including operational and analytical reports for end users.• Responsible for importing, validating, standardizing, and extrapolating data for analysis, communications, and reporting for recruitment purposes.• Utilizes CRM analytics to help forecast and implement university recruitment plans and strategies as well as to provide in-depth trend analyses for regional and national recruitment staff, and partner departments.• Proactively reviews and audits admission systems data by applying problem solving skills to identify and verify data issues and accuracy.• Continuously corrects data irregularities and errors to maintain a high level of data integrity.

Database Manager • Coordinates and oversees the planning, development and implementation of SLATE (CRM) at the Texas A&M campus in College Station and Galveston for undergraduate and graduate admissions.• Provides support and acts as subject-matter expert on data flows in and out of CRM system in order to develop seamless data integration and processes.• Assists with tasks such as user management and roles, permissions, query building, campaign communications, unit and security testing, security planning, and general troubleshooting.• Collaborates with departments on development and implementation of customized recruitment plans designed to engage prospective students and families interested in Texas A&M.• Develops and offers training plans and workshops across the university and in off campus Prospective Student Centers in order to meet the unique needs of each area and to support staff development in the area of CRM.CRM Analyst• Assists in the management of CRM’s performance metrics, and reports as to provide intelligence about individual, team and organizational performance.• Analyzes data and provides user friendly reports for university constituents and leadership, including operational and analytical reports for end users.• Responsible for importing, validating, standardizing, and extrapolating data for analysis, communications, and reporting for recruitment purposes.• Utilizes CRM analytics to help forecast and implement university recruitment plans and strategies as well as to provide in-depth trend analyses for regional and national recruitment staff, and partner departments.• Proactively reviews and audits admission systems data by applying problem solving skills to identify and verify data issues and accuracy.• Continuously corrects data irregularities and errors to maintain a high level of data integrity.

Technical Director/Director/Trainer/Production Assistant for SEC Network+ broadcasts • Developed individualized training and development plans for student control room operator positions that were implemented during individual and group peer training sessions.• Elevated broadcast quality by being attentive to where both our technical operating procedures and the trainees’ strengths/areas of improvements were in order to generate an ongoing development plan for future success. • Traveled with specified teams as lead videographer tasked with shooting game day footage of home and away games, conducting interviews, ingest footage, and edit features/promotional videos. Linear Technical Director for ESPN, ESPN2, ESPNU, SEC Network linear broadcasts• Proficient in operation of all broadcasting equipment and technology including, but not limited to Technical Directing Functions (operating Grass Valley video switchers, implementing sources, creating displays, interfacing with external devices, creating user and suite preferences) in order to troubleshoot any technical issues that may arise and disrupt the flow of the control room.• Built and maintained show file effects, quality checked videos and promotions to be played during broadcasts, and identified/resolved any technical issues that arose before and during the broadcast to guarantee proper delivery and presentation excellence.• Interfaced with external devices through the building of timelines within the switcher to trigger the devices (Grass Valley K2) and having expert knowledge of these devices and processes to ensure a seamless presentation.• Demonstrates solid knowledge of technical equipment through performing skillfully under strict timelines, high pressures, and/ or live conditions, while understanding specific workflows for identifying and resolving operational errors and equipment malfunctions.

• Advertising, Public Relations, Receptionist, Operating a multi-line telephone system with 5 different programs within the one department, scheduling, filing, copying, faxing, organization, graphic designer, helping with student needs, and performing duties requested by 5 different programs within the interdisciplinary department.

Higher Education Systems Consultant for multiple institutions specializing in Technolutions Slate CRM.

Studio Intern• Effectively cleared and operated studio hard camera, and operated as Steadicamera assistant, with an understanding of production operations technical Standard Operating Procedures on ESPN live domestic and international studio productions. • SportsCenter, SC: AM Edition, SC: Coast to Coast, Face To Face with Hannah Storm, First Take, NFL Live, NFL Insiders, REDES• Participated in shadowing opportunities within the production operations group (Video Shading, VCC, Technical Director, Network Control/Master Control, Content Edit), Participated in company training programs, and performed required administrative tasks including the utilization of all ESPN software based applications (ITK, The Hub).

• JOB DUTIES: CONTROL ROOM EXPERIENCE, FIELD RELATED WORK: CONCEPTUALIZING, PRODUCING & EDITING PACKAGES, REPORTING, CHIEF EDITOR, ASSISTANT PRODUCER, VIDEOGRAPHY, WRITING AND READING STORY BOARD SCRIPT.