Eric Harless Email & Phone Number

Morrisville, Nc, Us

Head Backup Nerd for Cove Data Protection at N-able, bringing 25+ years of backup and data protection expertise to MSPs worldwide.

Morrisville, Nc, Us

Principal Product Manager for N-able (formerly SolarWinds MSP which acquired LogicNow) with responsibility for N-able Backup & Continuity products which deliver a hosted, multi-tenant, offsite data protection solution that is highly scale-able, reliable, and ultra-secure. Built to meet the needs of IT professionals and Managed Service Providers we have built a solution that is integrated with our N-able N-central and N-able Remote Monitoring & Management product suites and that can also be used standalone or with and existing 3rd party RMM solution. The product is brand-able as your own, easy to deploy, configure and manage from one central management console.

Morrisville, Nc, Us

Sr. Product Manager for N-able (formerly SolarWinds MSP which acquired LogicNow) with responsibility for N-able Backup & Continuity products which deliver a hosted, multi-tenant, offsite data protection solution that is highly scale-able, reliable, and ultra-secure. Built to meet the needs of IT professionals and Managed Service Providers we have built a solution that is integrated with our N-able N-central and N-able Remote Monitoring & Management product suites and that can also be used standalone or with and existing 3rd party RMM solution. The product is brand-able as your own, easy to deploy, configure and manage from one central management console.

Morrisville, North Carolina, Us

Sr. Product Manager at LogicNow (formerly GFI, Aquired by SolarWinds) with responsibility for the MAX Backup/ IASO Online Backup products which deliver a hosted, multi-tenant, offsite backup solution for MSPs that is highly scale-able, reliable, and ultra-secure. Built to meet the needs of IT support companies and Managed Service Providers we have designed the product to work with your existing MAXfocus product suite or to use right alongside an existing 3rd party RMM solution. The product is fully brand-able as your own, easy to deploy, configure and manage from one central management console.

Austin, Tx, Us

Sr. Product Manager at GFI Software (Changed to LogicNow) with responsibility for the GFI MAX Backup/ IASO Online Backup products which deliver a hosted, multi-tenant, offsite backup solution for MSPs that is highly scale-able, reliable, and ultra-secure. Built to meet the needs of IT support companies and Managed Service Providers we have designed the product to work with your existing GFI products or to use right alongside an existing 3rd party RMM solution. The product is fully brand-able as your own, easy to deploy, configure and manage from one central management console.

Austin, Texas, Us

Sr. Product Manager at FalconStor with global responsibility for the IPStor line of continuous data protection and storage virtualization software and appliances. Responsibilities include pricing, licensing, competitive analysis, market requirements, customer use cases, product evangelist, etc., for legacy product and ongoing new product development.

San Jose, California, Us

Sr. Regional Product Manager at Symantec with regional responsibility for evangelizing, promoting and supporting the newly introduced series of NetBackup Backup and Deduplication Appliances. Maintained regular interactions with regional sales teams and storage specialists. Functioned as the Voice of the Customer, relaying customer and field request back to development. Participated in regional POC implementations and fielded customer escalations. Coordinated regular distribution of updated software releases to the field. Managed customer recruitment for participation in internal and external events. Conducted customer surveys and interviews related to experience and Net Promoter Scores (NPS). Developed product collateral, whitepapers and published an internal technical newsletter. Maintained an internal product knowledge base site to distribute information to System Engineers and Storage Specialists.

San Jose, California, Us

Director of Product Management with global responsibility for managing the team of product managers running the CA ARCserve Replication, Continuous Data Protection and High Availability products (formerly CA XOsoft). Functioned as the primary “product owner” while maintaining a strong focus on user experience. Daily interaction with global sales teams, technical services, and development. Focus on agile development, user stories, feature backlogs. technical product evaluations, competitive analysis and ongoing alpha/ beta cycle management. Monitoring of internal and external trends to evaluate business opportunities and align proper product pricing and licensing. Collaborate on and create multiple product sales tools, white papers, competitive summaries and presentation materials. Participate in key customer presentations, conference calls, public speaking engagements and onsite visits. Instrumental in the creation of a subscription based licensing programs and meetign the needs of the channel and managed service providers (MSPs).

Tinton Falls, Nj, Us

Senior Product Manager at CommVault Systems, with primary responsibility for the OEM/ SMB Data Protection, Enterprise Reporting and Storage Resource Management software components of the Simpana Enterprise Data Management Suite. Daily interaction with international and domestic sales teams, field engineers, technical services, and development groups, focusing on managing customer requirements, defining product/ feature release schedules, roadmaps, product positioning, market requirements and key messaging. Conducted hands-on lab-based technical product evaluation, competitive analysis and beta testing to become the “subject matter expert” in my product area. Monitored internal and external trends to evaluate business opportunities and align proper product pricing and licensing. Creating product sales tools, white papers, competitive summaries and presentation materials for the field and help drive key customer decisions via web demonstrations, conference calls, public speaking engagements and onsite visits. Managed product launches and conducted regular regional knowledge transfer sessions between internal departments including sales, systems engineers, professional services, operations, system test and development. Instrumental in communicating product strategy and roadmaps to key domestic and international partners, distributors, OEMs, customers and industry analysts.

Product Line Manager for Yosemite Technologies (Aquired By Barracuda Networks) managing the Yosemite Backup and TapeWare backup software products, with overall responsibility for product definition and vision of backup and disaster recovery products for heterogeneous Windows, Linux, NetWare and Unix environments. Interfaced with sales, technical support, and R&D to define product release schedules, roadmaps, product positioning, market requirements (MRD), and key messaging. Partnering with sales and executive staff to define and evaluate business opportunities and product pricing. Creating product sales tools, white papers, competitive analysis and presentation materials for the sales team and helped drive key customer accounts via telephone conferences, industry trade shows and onsite visits. Managing communication and knowledge transfer between internal departments including sales, technical support, production, QA and development. Acting focal point for key domestic and international partners, distributors, OEMs, and other strategic industry partners.

San Jose, California, Us

Product Manager for the VERITAS Backup Exec product line, with responsibility for product definition of data protection for Microsoft database and groupware applications. Interfaced with sales, technical support, R&D, and Program Management to define product release schedules and roadmaps. Worked with Product Marketing to define channels, positioning, market requirements (MRD), and messaging. Partnered with sales and executive staff to define business opportunities and product pricing. Created product sales tools, white papers and presentation materials for the sales team and helped drive key customer accounts via telephone conferences, industry trade shows and onsite visits. Managed relationships with key internal and external partners, including sales, technical support, distributors, resellers, corporate customers, strategic partners, and OEM customers among others. Managed internal test lab to analyze competitive products and beta applications for SWOT Analysis. Managed assigned products in accordance with the Product Life Cycle (PLC).

Clearwater, Florida, Us

Systems Engineer providing product specific pre-sales configuration assistance, technical marketing and product training to internal and external sources. Developed marketing materials, product matrixes and technical documents for product launches and promotions. Performed on-site partner visits, technical trainings and staffed industry trade-shows as needed. Developed and taught technology focused “TSC” curriculum for internal and external customers. Maintained working demo equipment for technology road shows and interoperability lab showcases. System administrator and active committee member for an internal private technical support network. During this time I functioned as a “vendor funded” Distribution Specialist for Storage Networking Technology products, Intel Networking products, VERITAS/ Seagate Software products, Digital StorageWorks products and as a Senior Hardware Support Technician.