Durgesh Sharma Email & Phone Number

An ardent, solution-oriented, and competent professional with high levels of empathy for customers with ~14 years of experience in Service Operations with reputed organizations. Extensive experience in working with diverse teams and delivering business results. Actively supporting the organization to build competencies in execution, operational excellence, and analytics to gain a competitive advantage. Motivated, solutions-oriented project professional, focused on streamlining processes to provide value to an organization.Specialties: Incident Management Lifecycle, Resource Optimization, Problem Management, Vendor Management & Vendor Penalty Management, Client Relationship Management, End User Support, Process Management, and Team Management