Bade Bayman Email & Phone Number

*Designing and managing customer onboarding, offboarding, renewal and monitoring projects*Understanding KYC Policy, Financial Economic Crime (FEC), Foreign Account Tax Compliance Act (FATCA) & Common Reporting Standarts (CRS) to design fully compliant processes *Managing complex projects and involving various local and global stakeholders

* Design all customer operational processes for product/service and campaigns, user screens, create uat cases, do uat, create a user document and launch* Work collaboratively & constructively with Segments, Products & Services, Market Insights other Process Management unit teams* Work on RPA projects and redesign processes for RPA* Prepare phone scripts, SMS texts, training materials based on customer experience* Make suggestions about customer experience and product development action* Anticipate and response accordingly to legal environment on customer relationship management strategies* Do process inspections and take action to improve the problematic situations* Listen to customer complaints and develop improvement suggestions for problems and make customer information* Capturing insights from voice of customer* Make customer journey maps

Istanbul, Turkey

* Design all customer operational processes for product/service and campaigns, user screens, create uat cases, do uat, create a user document and launch * Work collaboratively & constructively with Segments, Products & Services, Market Insights other Process Management unit teams * Work on RPA projects and redesign processes for RPA * Prepare phone scripts, SMS texts, training materials based on customer experience * Make suggestions about customer experience and product development action * Anticipate and response accordingly to legal environment on customer relationship management strategies * Do process inspections and take action to improve the problematic situations * Listen to customer complaints and develop improvement suggestions for problems and make customer information * Capturing insights from voice of customer * Make customer journey maps

İstanbul, Türkiye

* Design all customer operational processes for product/service and campaigns, user screens, create uat cases, do uat, create a user document and launch * Work collaboratively & constructively with Segments, Products & Services, Market Insights, Customer Experience and other Process Management unit teams * Work on RPA projects and redesign processes for RPA * Make suggestions about customer experience and product development action * Anticipate and response accordingly to legal environment on customer relationship management strategies * Do process inspections and take action to improve the problematic situations * Listen to customer complaints and develop improvement suggestions for problems and make customer information * Capturing insights from voice of customer

İstanbul, Türkiye

Monitor technological developments, trends & best practices in the supply chain & IT industry to enhance operations Analyze processes, examine current & future requirements in order to improve processes, productivity improvement & cost reduction Project Portfolio Management, risk analysis & project prioritization Take actions to provide ISO 9001 Quality Management Systems with continuity