Bader Al-Rasheed Email & Phone Number

Riyadh, Sa

Riyadh, Sa

السعودية

* Ensure the fulfilment of the MOMContractor's roles, responsibilities andobligations. * Review and monitor the implementationof projects andprovide progress and quality assurancereports.* Monitor the monthly performance of theMOM Contractor KPIs and provide KPIs report.* Review the monthly, quarterly andannual reports submitted by the MOMContractor.* Conduct meetings and communicatewith stakeholders (Cluster, NWC HQ, andMOM Contractor)

الرياض السعودية

Responsible for Revenue, Billing, Complaints, Customer Service Channels, Key Accounts and Collections.

الرياض السعودية

Developing brand recognition for E-channel s, physical channels and call center

Riyadh, Riyadh Region, Saudi Arabia (Rcbu)

الرياض ، السعودية

Developing and implementing the Quality department’s strategy, to ensure it meets the business requirements and customer deliverables, as well as ensuring the departmental performance against goals.Maintaining and improving departmental operational performance, to meet the requirements of regulatory authorities, company Standard Operating Procedures and external and internal customers, with respect to quality, service, lead-time and cost.Maintaining an awareness of new and proposed legislation that impacts the business and communicating any changes to the Senior Management Team.Preparing, reviewing and approving Technical and Quality Agreements.Leading customer and regulatory audits/inspections, as required.Ensuring that the Quality department meets or improves on budget, cost, volume and efficiency targets (KPIs) in line with business objectives.High-level resource planning.Providing direction and guidance to the Quality team.Managing, motivating, coaching and mentoring direct reports, to higher levels of management capability. Identifying and developing the Quality team structure.

Riyadh

handling all administrative and business matters including operations issue that effect the sales and service, Audit remarks, Quality & Control remarks, Compliance remarks, also working on an expansion plan to cover a larger area in KSA.Directly involved in all matters concerning projects (expatiation, maintenance) along with the projects department, working closely with CRM team, Area Manager and Branch managers to ensure the proper handling of clients to create a sales culture in all activities.Managing the retail Support branches for both men and ladies section – including promoting alternate channelsHandling the cash center & reserve.Create business and sales plan for FY 2012 and 2014 retail banking targetsCoordinate customers account in KSA.Initiated new projects to reduce customer waiting time & increase customer satisfactionResponsible for identification of all process and IT related improvement projects Initiated implementation of cash deposit machines, instant debit card issuance project, queue machines enhancement and multiple process flow enhancements

Directed branch staff to achieve financial and customer satisfaction targets setDrove exceptional customer engagement and relationship buildingIncrease customers’ accountsSell bank productsManaging all priority accounts & working to increase the customer base of priority accountsReviewing retail operations across Riyadh branchesSupervision on CSRs & Tellers including goal setting and feedback & coaching