Bader Alshoufi Email & Phone Number

Dubai, United Arab Emirates

As Telephone operator at front office Department.1- Managing both inbound and outbound calls of the guest, assisting with their inquiries and following up to make sure guest satisfaction was met.2- Ensuring guest needs are met and requests are responded to on time and making courtesy calls is made to check guest satisfaction status.3- Taking and relaying messages,accurately and promptly convey messages to the intended recipients.4- Assisting with directory assistancez, Helping… Show more As Telephone operator at front office Department.1- Managing both inbound and outbound calls of the guest, assisting with their inquiries and following up to make sure guest satisfaction was met.2- Ensuring guest needs are met and requests are responded to on time and making courtesy calls is made to check guest satisfaction status.3- Taking and relaying messages,accurately and promptly convey messages to the intended recipients.4- Assisting with directory assistancez, Helping callers find contact information for individuals or departments within the residential complex.5- Handling emergency calls, Following established protocols to ensure a quick response from the appropriate services.6- Answering incoming calls, determine the nature of the call and route the caller to the appropriate department or individual.7- Providing information, offer details about the tower’s services, hours of operation, and address. Show less

Dubai, United Arab Emirates

▪ Consult with clients to determine their travel preferences, needs, and budget.▪ Provide personalized recommendations for destinations, accommodations, and activities.▪ Address customer inquiries, concerns, and issues promptly and professionally.▪ Assist clients during travel disruptions or emergencies.▪ Organizing and scheduling appointments and meetings for management.▪ Providing general support to visitors and clients

Iraq

▪ Handle many inbound and outbound calls to customers and clients managing hotel reservationsand flight tickets.▪ Identify the needs of customers, resolve issues, and provide solutions.▪ Provide excellent customer service as outdoor ticket agent for reservations,▪ approach and encourage prospective customers to purchase tickets and other products.▪ confirm follow the customer service script provided by our company for uniformity.▪ Communicating with customers to answer… Show more ▪ Handle many inbound and outbound calls to customers and clients managing hotel reservationsand flight tickets.▪ Identify the needs of customers, resolve issues, and provide solutions.▪ Provide excellent customer service as outdoor ticket agent for reservations,▪ approach and encourage prospective customers to purchase tickets and other products.▪ confirm follow the customer service script provided by our company for uniformity.▪ Communicating with customers to answer questions about tickets,pricing,or flight schedules .▪ Explaining airport rules and procedures to passengers prior to boarding flights .* Software used : CRM TOOLS - MS OFFICE - GDS SYSTEMS - AIRLINES PORTALS Show less

Al-Najaf, Al-Najaf Governorate, Iraq

* Handling large volumes of inbound and outbound calls in a timely manne.* Responding to questions and concerns about the hotel’s services or reservations.* Identifying customers’ needs, clarifying information, researching issues, andproviding solutions or alternatives.* Seizing opportunities to upsell products or services when they arise.* Engaging customers by taking the extra mile to build sustainable relationships.*Documenting all call information in a… Show more * Handling large volumes of inbound and outbound calls in a timely manne.* Responding to questions and concerns about the hotel’s services or reservations.* Identifying customers’ needs, clarifying information, researching issues, andproviding solutions or alternatives.* Seizing opportunities to upsell products or services when they arise.* Engaging customers by taking the extra mile to build sustainable relationships.*Documenting all call information in a comprehensible way in the call centerdatabase.* Achieving personal and team qualitative and quantitative targets. Show less

Damascus, Damascus Governorate, Syria

Damascus, Syria