Front Office Agent
CurrentDeliver exceptional customer service by efficiently managing check-ins, check-outs, and reservations.Communicate effectively with guests and collaborate with colleagues to ensure smooth operations.Respond promptly to inquiries and resolve guest concerns professionally.Maintain accurate records and handle billing, payments, and account discrepancies.Coordinate with housekeeping and maintenance to ensure room readiness.Upsell hotel services and resolve complaints to enhance guest satisfaction and increase revenue.