Consumer Care Agent
M-Net Automated Banking Services, K.S.C.C.
Kuwait City, Al Asimah, Kuwait
- Greeted, interacted, and liaised with customers for banking and financial needs or questions
- Answered telephones and referred clients to internal personnel for assistance
- Processed deposits, withdrawals, cashier's checks, loan payments; secured safes/night drops
- Handled confidential correspondence and reports with clients' personal and banking account data
- Recorded/processed financial transactions in the banking system, including logging checks and preparing transaction reports and receipts; reconciled cash drawers and ran daily transaction reports
- Assist members in disputing transactions and sending them to the department for investigation process