Bernie Desantis Iii Email & Phone Number

Saint Clair Shores, Mi, Us

- Oversees an organization that specializes in providing contract instructors, instructional designers and learning administration support to a wide range of clients, including Chewy, Conduent (formerly Xerox Business Services), Ford Motor Company, GP Strategies, Hertz Rental Car, One Blood Inc., Raytheon Professional Services and many others.- Assists clients with the design, development and deployment of effective, skill-based learning solutions that are aligned to their strategic business goals - Consistently builds and nurtures trusting, long-lasting relationships with clients by providing the right resources for their learning projects - Manages a vast network of exceptionally talented and experienced learning and development resources that respond quickly and appropriately to clients’ needs

New Baltimore, Michigan, Us

I spearhead efforts to secure government contracts and major project opportunities by working with Contracting Officers and Procurement Professionals at large companies and government entities through the Request for Proposal (RFP) process.Key Responsibilities1. Identify and pursue government contracts and large-scale projects.2. Build and maintain relationships with key stakeholders and decision-makers.3. Develop compelling proposals and presentations for RFPs.4. Negotiate contracts and agreements with government entities and project partners.5. Monitor performance metrics to drive continuous improvement in business development initiatives.

Azle, Texas, Us

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- Provided consulting, instructional design, training facilitation and virtual classroom production services to various clients, in order to supplement their existing training opportunities or completely start from scratch- Added immeasurable value to several projects and teams by communicating effectively and tracking measurable results through efficient, scalable consulting services, training programs and virtual classroom support- Clients included Conduent Learning Services, Creative Services Group (CSG), Ernst & Young, Ford Motor Company, Hertz Rent-A-Car and J&J

- Managed a team of 10 business development representatives who drove showroom traffic for new and used vehicle purchases- Responded to—and addressed more than 3,000 customer inquiries each month, via chats, emails, phone conservations and texts- Conducted ongoing training, coaching and development through daily opportunity reviews and weekly performance and process reviews- Oversaw regular communication and performance reviews with senior leaders, along with the dealership’s ownership

Madison Heights, Michigan, Us

- Managed all customer service, estimating, inside sales and marketing activities for a medical equipment manufacturer that offers services to the animal science, lab, pathology and university markets- Responsible for managing a team of three to accomplish all marketing functions, including printed brochures and job aids for outside sales force and management, trade show activities and website development- Oversaw seven customer service agents whose responsibilities included contract review and execution, order entry, project management, standard and custom equipment estimation and support for the outside sales team, such as new product training

Toronto, On, Ca

- Accountable for account and facilities management, along with operational leadership, for a FORTUNE 500 client in a BPO call center - Supervised sales and ongoing training for more than 90 call center agents, leaders and support staff members- Consistently met—and exceeded—both client-driven KPI goals and internal revenue targets

Highland Park, Michigan, Us

- Led a team of 12 trainers and support staff members to develop, coordinate and facilitate the learning and development of more than 1,400 team members in over 60 client programs—spread across one international location, along with four domestic locations- Through a blended learning approach and primary focus on The Customer Experience, delivered value to clients by developing their skills and behaviors- Utilized communication, customer service, leadership and sales courses to help clients achieve lower ramp times and become more effective, well-rounded advocates

Troy, Mi, Us

- Facilitated new hire training for call center agents, including processes, sales, soft skills and systems - Developed and facilitated ongoing learning workshops and team-building activities for more than 100 call center agents - Identified opportunities for improvement through call monitoring, while also providing coaching, feedback and training to improve agents’ performances - Regularly calibrated with team leads to maintain feedback consistency and exceed individual agents’ performance goals - Researched and implemented adult learning models and strategies to address ever-changing learning styles for a diverse workforce- Developed scripting and rebuttals for new campaigns and maintained all training materials and documents

Detroit, Mi, Us

- Founding member of The Quicken Loans Leadership Education and Development Team- Facilitated classes for topics like diversity, mindset, Quicken Loans culture, sales, team building and dynamics, and vision- Led cross functional work groups to research and implement process changes - Focused on team-building and experiential learning methods to address specific skill sets and performance outcomes - Earned multiple awards for consistently exceeded expectations, while delivering measurable results, and performing at a high level as a trainer and team member