Business requirements gathering, working with business leaders to determine priority and managing the delivery pipeline of work.

Responsible for providing reports and analytics for senior leadership, both on regular and ad-hoc intervals, as well as supporting enterprise-wide analytics at summary and detail level. • Developed more efficient way of gathering and distributing daily reports for ELT and sales teams consumption• Designed, built and populated data-marts with elements from despaired systems that enabled advance analytics • Automated the retrieval and delivery of recurring reports that allowed resources to focus more on analysis • Deployed KPIs, dashboards and canned reports for headcount, attrition, merchant sales and ATM• Derived various scorecards for executive leadership as well as individual departments.• Provided automated solutions for our Retention and Operations groups that allowed visibility into their daily activity. • Built customized analytics which gave the company insight into the success/failure of various campaigns. • Synthesized data in support of various business initiatives, both conceptual and practical.

As a Technical B.A. my role is to support the development of new IT solutions to improve business efficiency and productivity of our customers by identifying and articulating project business requirements and rules. I acted as a liaison between our IT technical team and the business unites ensuring that solution requirements are clearly documented, communicated and validated. • Work closely with internal clients to examine existing business models and the flows of data in the business and to specify new goals and needed capabilities. • Advised and recommend areas of program planning, business management, budget execution, and program coordination.• Built and maintained working relationships with various business representatives.• Coordinated functional requirement gathering from Business Owners and Subject Matter Experts. • Worked with database administrators to build and maintain data repositories• Presented technical design to the client and worked closely with the client team to implement the solution. • Met with business partners to help them frame their business needs.• Articulated, through written documents, diagrams, and presentations the business requirements, rules, and process flows required to support the definition and implementation of an IT solution. • Performed in depth research and analysis for proposed projects in order to determine feasibility and present findings to management. • Created and maintained a database that supports ad-hoc reporting • .Documented the risk analysis engine provided by a third party vendor• Solely delivered ad-hoc data reporting requests received by the IT team.

* Gather business and technical requirements through interviews, research and meetings.* Create business-flow diagrams to identify current and future business processes.* Create concept designs to clearly identify recommendations and system impacts and new development.* Define project scope and feasibility; and work with decision makers to set development priorities.* Define functional specifications and set up use case scenarios.* Define technical specifications* Facilitate regular status meetings and stakeholder meetings to review, discuss, and document current and future development projects, and production defects.

My department’s role is to support the deployment of new systems and processes as well as ensure the stability, integrity, and efficient operation of the information technology systems that support our organizations core competencies. My role was to provide guidance to developers for the enhancement of homegrown and off-the-shelf applications used internally. Tested and assessed changes before they were published to the production environment. Provided training and support for all IT administered applications such as USHA Unicorn (OSS), Amdocs Clarify (CRM), Click (Resource Scheduling), and web applications (traditional and mobile based).• Developed and published technical documents to assist in new server builds and distribution. The document offered a standard method of operation for building servers which ensured correct and sound results.• Assisted in the build-out of an application that allowed field technicians to view their daily workload, routed them to their next jobsite, and allowed them to activate services without the intervention of a dispatcher. This maximized the productivity of each technician by at least 20% and saved $6k - $8k/month in unnecessary printing costs companywide. • During the acquisition of a new cable system, my team was responsible for folding the acquired company into the Knology IT infrastructure, testing for accuracy, and training those employees in the proper use of our systems.

Responsible for the analysis and evaluation of client-initiated changes to existing systems or requests for new applications which enhanced or developed business processes. Defined scope and objectives for projects based on user needs and technical feasibility. Created detailed business specifications and logical flowcharts from which programmers created technical specifications. Conducted problem analysis and provided recommendations for solutions while complying with TSYS total methodology policies and procedures. • Assisted with the rewrite of the TSYS postage billing system. Outside of Human Resources, postage was the single-largest expenditure to the company as TSYS was the largest USPS customer in the Southeastern United States. The rewritten application allowed those working in the statement generation division to tie shipments of mail to individual customers in a more efficient manner. This new application also allowed for multiple meter permits to be used, allowing the accounting to assign postage to different general ledgers. All of this translated to higher accuracy when billing our customers, higher productivity for the print area, and greater flexibility and control of expenses for the accounting area. • Aided in the development of a document retention system (similar to what SharePoint provides). This system allowed administrators to upload documents from Visa, MasterCard, etc. for viewing internally. This system allowed those administrators to define email notifications so that when key documents were uploaded, those to be notified systematically received notice that the new document was available. Finally, this system provided fuzzy search functionality, allowing users to enter key words which would then search within the documents stored for matches.

Network Planner• Responsible for vendor management related to SS7.• Designed and oversaw the implementation and the restoration management aspect of a robust SS7 network spanning the Atlantic Seaboard and encompassing the entire Southeastern United States. • Reviewed various metrics showing STP utilization, etc and used the data for traffic engineering and capital budget planning.• Assisted Network Operations in understanding, designing, and deploying the E911 Network.• Worked with Product Development/Marketing to develop standard SS7 product offerings.• Served as an NXX code admin for the 10-state market that the Deltacom network encompassed. This involved over 700 NXX codes.• Represented Deltacom at various industry forums. • Developed documents and provided ongoing training for various departments related to number assignment and LRN use.• Compiled and submitted numbering resource forecast and utilization reports to various state and federal regulatory bodies.

Worked with the engineering group to provision and maintain the signaling network. Vetted vendors for third party intelligent network services. Provided CAPEX estimates annually for additional network capacity and hardware upgrades.

Enforced federal, state, and local laws. Controlled dangerous, possibly deadly situations with clear direction and tact. Prepared testimony to be delivered as necessary in a court of law. Maintained proficiancy with various weapons and defensive tools.