Supervises the Front Desk to ensure efficient and profitable operation .Self motivated Customer services professional with extensive experience of 7 years. Strong skills in telephone handling, personal and online customer service. A key player in achieving the target of satisfaction & loyalty tracking for 6 consecutive years,Trip Advisor best resort & traveler choice Award, 2012- 2013-2014 – Top 100 Best Hotels of the world (TopHotels), 2014 – 2nd Position on Hotel Balance Scorecard in MEA. Ability to achieve targets and produce high standard quality work ,eager to improve quality of work to reach a zero defect operation • Excellent communicating skills (English & French languages) • Patience in listening and understanding a variety of accents• Customer needs assessment skills• Ability to build relationships and educate customers• Ability to work with various personalities under pressure and hard circumstances• Diligent, target centric and result oriented• Interpersonal skills to work with individuals and teams.• Dealing with confidential information in a professional and discretional manner