Badreddine Salah Email & Phone Number

Doubaï, Émirats Arabes Unis

• Successfully led, coached, and inspired a team of Customer Success Representatives, fostering a collaborative environment and enhancing team performance to meet and exceed customer satisfaction goals.• Identified and addressed customer needs, challenges, and objectives by providing customized solutions and support, improv-ing customer retention and satisfaction.• Worked closely with sales, product development, and support teams to promptly address customer issues, streamline pro-cesses, and enhance overall service delivery.• Utilized data and analytics to track customer success metrics and team performance, developing data-driven strategies to re-tain customers and identify opportunities for upselling or cross-selling.• Oversaw the onboarding process for new customers, ensuring a smooth and positive experience, which contributed to higher customer engagement and long-term loyalty.

Dubai, United Arab Emirates

• Provided exceptional service by promptly addressing and resolving passenger complaints and inquiries, ensuring a positive and comfortable travel experience.• Ensured the safety and well-being of passengers by conducting thorough safety briefings, checking supplies, and completing all necessary paperwork in compliance with airline regulations.• Administered first aid and assisted passengers during emergencies, ensuring safe disembarkation and maintaining a calm and controlled environment in high-stress situations.

• Collaborated with property managers to verify and complete essential paperwork, ensuring seamless administrative operations and compliance with company policies.• Assisted the residence liaison manager with the creation and distribution of the monthly newsletter, effectively engaging residents and identifying opportunities to maximize company revenue.• Maintained strong communication with residents through various channels, including emails, telephone calls, and personal visits, to address concerns and enhance resident satisfaction and retention.