• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities.• Perform system analysis, interpreting data, and providing written recommendations to solve problems or issues and ensure customer operations are performing at optimal levels.• Monitor the market conditions including the pricing, new technology, new product, delivery schedule and merchandising technique and sound knowledge of competitor activity.• Preparing including but not limited to quotation, tenders and submitting sales contracts for orders on time and ensure at the best knowledge possible to win the tender.• Collaborate with the maintenance teams regarding the maintenance and services at client sites in order to determine which problem or issues that can be solved.• Facilitate communication and coordination between contractors, suppliers, and technicians to ensure timely repairs while meeting client budget expectations.

• Analyzed & tracked competitive product movement from both commercial & technical to ensure competitive pricing off all Caterpillar machinery and related products.• Planned, managed order and allocated products from principal to ensure optimal stock holding for achieving target monthly sales.• Managed the inventory of all new machines (Caterpillar and SEM) for the whole of Malaysia.• Collaborating with sales team to understand customer requirements, provide sales and technical support.• Involved in tender process to ensure the price, specification and delivery meet requirement for both parties.• Provided various costing margin regarding the warranty, services, and machine to the sales team and ensure allthe information meet customer requirements.• Planned machine preparation for delivery to ensure 100% machine delivered to the customer on time.• Performed market research and machine comparison in Caterpillar system Value Selling Tools (VST).