• Spearheaded the successful completion of the 2020 BCM program by Q1 2021, demonstrating exceptional commitment and efficiency. • Pioneered the automation of the BCM program, streamlining processes and enhancing overall operational resilience. • Closed critical audit gaps for Business Continuity Management found in 2019, ensuring robust and compliant BCM practices. • Collaborated with cross-functional Business Units(including 3rd party vendors) to maintain updated and aligned BCP plans, fostering a cohesive and proactive approach to enterprise continuity.

• Successfully managed simultaneous projects, from small to complex, across various Business Units.• Defined project scope, planned, and allocated resources to ensure timely delivery.• Provided regular updates to senior management and stakeholders, handling escalations and realignment.• Accomplished critical projects, including the ChuanDongBei divestiture (2019), Malampaya divestiture (2020), and the establishment of a remote office in a Singapore shipyard (2020).

• Led comprehensive quality control checks for Chevron's software packages.• Designed, developed, tested, and implemented software packages, maintaining compliance with Chevron's policies.• Achieved zero incidents related to team packages, highlighting quality control success.• Exceeded SLA targets for successful package installations, ensuring reliability.• Played a key role as Team Incident Manager and Team Coordinator for IRM and BCP activities.

• Oversaw and improved team processes, including training and RCA resolutions.• Achieved consistent SLA compliance for Windows server patching and created detailed patching reports.• Played a key role as Team Incident Manager and Team Coordinator for IRM and BCP activities.

• Multitasked in three key roles: training new hires, serving as a technical issue escalation point, and remote maintenance of client Windows server infrastructure.• Collaborated with senior team members to devise solutions for technical challenges and participated in annual project audits.• Recepient of the Gantimpala Awardee (People Developer Award) in 2009 for conducting over 15 trainings, demonstrating follow-through with participants and their team leads.

• Specialized in coding, testing, and supporting COBOL programs for three Accenture clients.• Collaborated with stakeholders to translate their requirements into technical specifications and created test case scenarios.• Successfully completed all development tasks on schedule and received appreciation from two stakeholders for aiding in requirements translation.

Key Responsibilities:• Performed maintenance(both hardware and software) on 1 Windows 2000 Server and Windows 2003 Server.• Maintained and upgraded workstations.• Proposed and handled procurement of various IT equipments(computers, printers, softwares, etc.)• Performed field works for remote sites of the company.Key Achievement/s:• Maintained the IT office hardwares single-handedly.• Availed of the free Autocad version upgrade after reviewing the contract with the vendor.

Handled technical issues for Pacific Internet Singapore clients.Was promoted to team lead after 6 months.Prepared team report to be presented to the management.Monitored network stability/capacity and escalate them appropriately to other teams.

Responsible for answering customer queries and troubleshooting their internet related problems.Role Description:Worked with the clients to resolve their internet issue/s through calls/voice:Escalated customer concerns to appropriate business units.Monitored network downtimes and reporting it for proper escalation. Worked with the team to ensure that all shifts have enough coverage.

Role Description :Assembled and configured computers(desktop, laptop, printers and servers) according to client request.Handled back jobs.Performed field works for company clients.