Client Services Representative
Current● Acting as a liaison between show management, venue contacts, and production personnel coordinating and overseeing all planning and production of GES Electrical tradeshows, ensuring successful execution and organization of power needs for multiple properties.● Providing exceptional on-site support as acting show site coverage for exhibitor move-ins, ensuring a smooth and efficient process by streamlining orders, labor, billing, and collection processes.● Assisted Direct Manager in various administrative tasks, including creating event folders and adjusting calendar reports, resulting in enhanced organization and timely completion of tasks.● Collaborated with GES to improve exhibitor and affiliate satisfaction by efficiently handling power orders, billing, audits, and collections for tradeshows and special events.● Auditing Show Organizer invoices to ensure compliance with company policies on billing, pricing, and contractual discounting.● Reviewed 100+ resumes and contracts to ensure accurate show detail alignment. Updating estimates in real-time as changes occur, leading to on-time order confirmations and final invoices processed within GES standards for improved client satisfaction.● Attending show management, operations, and facility meetings to ensure there is follow up in action items and effective communication between departments.● Created and maintained show details in GES CORE system, ensuring timely and accurate processing of Show Organizer work orders.
