Who is Bere Amor? Overview
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Bere Amor is listed as Associate Manager at HCLTech, based in Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for Bere Amor.
Bere Amor previously worked as Customer support at The Instant Group and Customer Service Team Lead at Avantor.
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Email format at HCLTech
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HCLTech
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Profile bio
About Bere Amor
With over five years of experience in customer service, I am passionate about delivering exceptional support and satisfaction to the users of PayPal's products and services. I have expertise in customer success, help desk support, and attention to detail, and I thrive in fast-paced and dynamic environments. As a team leader at PayPal, I am responsible for managing and motivating bilingual customer service teams across different markets and platforms.Currently, I lead the customer service team for HyperWallet, a PayPal service that enables global payouts for businesses and organizations. I oversee a team of agents and senior agents who provide support to end users of the platform in English and Spanish, through calls, emails, and chats. I ensure that the team meets the KPIs established by PayPal, and I provide coaching, feedback, and training to improve their performance and quality. Previously, I was the team leader for Zettle's International Markets team, where I supported the out of hours operations for the United Kingdom, Germany, and France in their native languages. I also have experience as a customer service specialist and trainer for Zettle Mexico, where I created user manuals, training plans, mentoring, and monitoring systems for new hires. I am proud to be part of PayPal's mission to democratize financial services and empower people and businesses around the world.
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Bere Amor's current company
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Hcltech
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10 roles
Bere Amor work experience
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Customer Support
Customer Service Team Lead
Jun 2024 - Sep 2024
Team Leader, Customer Service (Hyperwallet)
Team leader of the CS team in Mexico. I'm in charge of a highly motivated team based in Mexico City, we provide bilingual support (English, Spanish) for HyperWallet customers and end users through: calls, email and chat. My team is made up of agents (first line support) who provide support to end users of the platform and Sr. agents (second line support) who are in charge of addressing major escalations and complaints.Among my main activities is providing coaching to my agents, evaluating the quality of their contacts, developing work plans, monitoring their performance, ensuring that the KPIs established by PayPal are met.
Nov 2023 - Apr 2024
Customer Engagement Team Leader (Zettle)
Currently accountable of Zettle's International Markets team, we provide out of hours support for the United Kingdom, Germany and France in their native language. I have formed a team of highly motivated professionals that have exited the company goals in all KPIs.
Dec 2019 - Nov 2023
Customer Service Specialist | Trainer
Responsible for training and coaching new CS hires at Zettle Mexico.Creation of user manuals, training plans, mentoring, monitoring of metrics and quality evaluation of team members.Monitoring of escalations (second line support) and technical issues
Jan 2019 - Nov 2019
Customer Support Agent
Aug 2018 - Dec 2018
It Support Technician
Installation, administration and configuration of servers. OS: Windows, Linux systems like Ubuntu, CentOS, RedHat, graphic and console (commands).Installation, administration and configuration of Web Services like: Jboss, WebLogic, GlassFish, ApacheTomcat.Creation, configuration, migration and cloning of Databases like: Oracle, SQL, MySQL.Preventive and corrective maintenance of computer equipment, format, OS configuration and installation of programs necessary for the optimal performance of the worker; Cleaning of computer equipment, change of parts, and basic repairs.Active Directory Administration / Network Domains.Cabling of Ethernet and telephone networks; Administration and configuring routers and network providers. Installation, administration and configuration of IP Telephony (SoftPhone). Tech documentation of installations, documentation of user manuals for applications or programs.Testing of applications and developments and implementing test environments and productive releases.
Jun 2013 - Jun 2018
Support Technician
Cafe Internet Friends
Customer service and support for the use of technologies, online searches and operations.Teaching of basic computer courses, basic use of the Office package, management of search engines inInternet and computer essentials.Technical support to computers, preventive maintenance andcorrective, general maintenance of printers as well as change ofcartridges, refills and cleaning of the same.
Dec 2012 - May 2013
Graphic Designer
Litho Color
Graphic design focused on the creation of invoices, sheets letterheads, invitations, business cards, flyers and banners.Serigraph printing, ink manipulation, t-shirt printing, sublimated, printing on various products such as mugs, pens, balloons, etc.Softening and assembly of packaging. Design and elaboration of stamps.
Nov 2011 - Dec 2012
FAQ
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What company does Bere Amor work for?
Bere Amor works for HCLTech.
What is Bere Amor's role at HCLTech?
Bere Amor is listed as Associate Manager at HCLTech.
Where is Bere Amor based?
Bere Amor is based in Mexico City, Mexico while working with HCLTech.
What companies has Bere Amor worked for?
Bere Amor has worked for Hcltech, The Instant Group, Avantor, Paypal, and Aiontech.
How can I contact Bere Amor?
You can use AeroLeads to view verified contact signals for Bere Amor at HCLTech, including work email, phone, and LinkedIn data when available.
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