Information Technology Manager, Mis Order To Cash
Managed a team of technical professionals, including Team Leads, Project Managers, and Functional/Business Analysts. Navigated demand against resource capacity for all projects for Order-to-Cash processes, including large enhancements and application support. Controlled budgets for all projects, as well as internally for team salaries and expenses.Generated revenue and cost savings of $3-5M annually through implementation of major enhancements for new product launches and efficiency improvements.Stabilized an international SAP deployment for Australia/New Zealand holding up revenues for a $50M business and in the process re-established the trust of our business partners.Resolved over 4K application support issues per year while continuing to provide resources to support major company initiatives.Responsible for recruitment and development of team members, including performance assessments, merit adjustments, and promotions.