Michael Baez Email & Phone Number

Guaynabo, Puerto Rico

San Juan, Puerto Rico

San Juan, Puerto Rico

• Lead all operational areas of the organization, including Customer Service, Claims, IT, Networking, Billing and Collections, New Business, Underwriting and General Services.Provide strategic direction in order to.
• Spearheaded the company’s efforts in digitizing major operational processes, including: * Paperless workflows throughout the organization, achieving cost reductions as well as improved processing and customer response.
• Led the efforts that produced key operational and financial business intelligence dashboards, improving visibility of key metrics and processes
• Created and deployed the company’s digital marketing strategy, including: * Website redesign, adding self-servicing functionalities, improving customer response time and obtaining operational efficiency, while.
• Developed a policy retention and customer conservation program using digital and traditional means
• Developed internal and outsourced contact centers, improving response times and adding new communication channels with policyholders and agents

San Juan, PR

Sales & Marketing consulting specializing in:* Sales Force & Channel Optimization* Sales Management* Sales Training* Sales Outsourcing* Strategic Marketing* Advertising

Responsible for the startup of the Dominican Republic’s operation, including company creation with all the legal processes, creating and establishing key partner/supplier relationships, establishment of the physical offices. Hiring, training and developing the sales team. Establishment and training of operational processes. Create and implement marketing.

• Responsible for reaching the goals set by the company with a team of 92 employees, including the Yellow Pages, Business Register and Tourism Industry Teams. Plan and implement objectives and strategies for the Sales.
• Achieved the 3rd largest growth in Print and Digital Revenue against all regions in the Berry (Yellow Pages) Organization in 2009
• Achieved a 9.7% sales growth on the 2007 Isla Campaign in spite of a negative economic environment (Negative GNP)while at the same time increasing the customer base by 11%
• Sustained growth on electronic Products in excess of 35% for the 2006~2007 period

• Transferred from the Dominican operation in March 2004. Responsible for reaching the goals set by the company with a team of 92 employees, including the Yellow Pages, Business Register and Tourism Industry Teams. Plan.
• Led the Unit in 2004 to the highest growth in the Isla Campaign in the precedding 5 years.
• In 2004, the advertiser base for Yellow Pages grew 3.3%, contrary to a negative trend in the previous year.

Joined the company as Sales Manager in January 2000, and promoted to Sales Director in August 2001. Responsible for reaching the goals set by the company with a team of 42 Sales Reps., 3 Special Accounts Managers, 9 District Sales Managers and 3 Business Register Sales Executives. Plan and implement objectives and strategies for the Sales Canvass..

Joined the company in 1988 as a Sales Representative and occupied the positions of Assistant Sales Manager and International Sales Manager before becoming Marketing & Sales Manager. Responsible for the sales of the company. managing a Team of 13 Sales Representatives, and 4 in-house Representatives (customer service). Elaboration of Yearly sales forecasts.

Master Of Business Administration (M.B.A.), Marketing

Pag 51, Business

Senior Management Program PAG 51

Bachelor'S Degree, Business Administration, Cum Laude