Acquired by SoFi.

Provide leadership and strategic visioning for the IT Service Desk which consists of 12 direct reports responsible for providing service delivery and incident resolution for 1,500+/- users.

Collaborate as a member of a Global IT team providing strategic planning, execution, and operational support to over 1,000 multi-national users. Tasked with engineering solutions to support the business and operational needs of ASK Chemicals, which assist in generating over 200M annually. Essential Duties:• Transform business requirements into IT solutions• Project planning and execution• Information Technology Service Management • Process and Policy development • Operational Support for routine and critical issues• Service Desk mentorship• Security planning and risk managementAchievements:• Maximized investment in ITSM Solution Remedyforce through enhancements and deployment of tools that resulted in more efficient ticket and service request management • Implemented reporting mechanism to allow senior management to capture and review ITSM Key Performance Indicators (KPI) • Managed transition of Brazil telephony services from legacy PBX system to Skype for Business resulting in a more stable and reliable phone service• Consolidated physical fax lines into digital subscriptions resulting in a cost savings of $1400 annually• Managed the planning, development and implementation of a company application portal with integrated Single Sign On for select applications using Microsoft Azure

Manager of the Technical Refresh section of DISA-EIS Division providing lifecycle management and replacement to the enterprise. In this position, my team provided direct project management to the replacement of all agency servers spread across 10+ core data centers equating to over $85,154,000 worth of assets. Additional responsibilities included Continuity of Operations (COOP) exercise planning and facilitation. Essential Duties:• Coordinate the lifecycle replacement of all agency owned servers• Manage the tasks of multiple diverse teams spread across 10+ worldwide location to ensure they worked as one unit to complete the agency mission• Provide procedural and technical guidance to a team of 8+/- project managers• Communicate with various partner agencies to coordinate and schedule system replacements, user acceptance testing, and return of end-of-life hardware assets• Develop and present weekly and monthly status reports to brief executive level management on status of efforts at each geographical location• Plan, schedule, and execute COOP scenarios with internal technical staff and partner customers to ensure emergency technical cutover procedures where in alignment with or SLAs• Develop and maintain business policies while conducting ongoing reviews to seek opportunities for streamlining and improving best practicesAchievements:• Planned, developed, and maintained a Microsoft SharePoint system to allow for project management and reporting for all technical refresh lifecycle replacement • Developed metric data points to allow for tracking, comparing, and reporting of project milestone time lengths to compare against baseline projections thus allowing management to identify and determine potential impacts from delays and scope changes as well as trends• Developed cost analysis and value breakout metrics to determine financial impact vs value relationships for cost justification

IT Specialist for a managed services organization providing full-managed hosting services for Government Defense customers around the world to include – US, Canada, United Kingdom, and Australia. In this position, I was system lead and subject matter expert for private global network whose function was to share releasable classified information amongst U.S. Department of Defense ally partners. Essential Duties:• Act as Subject Matter Expert and systems lead to 2 government employees and 8 contract employees covering 24/7/365 operations • Maintain and support 16 domain controllers, 7 exchange servers, 4 file servers, 8 bluecoat proxy servers, 5 ironport email appliances and 4 web servers spanning four countries and servicing users worldwide• Report KPIs to customers and senior-managementAchievements:• Created Standard Operating Procedures to provide guidance in configuration, troubleshooting, and restoration of standard systems

Head coach for the Bishop Watterson wrestling team.

Evaluate acquisition of IT products and services and recommend purchases which meet all agency and departmental requirements in order to enhance delivery of customer support services.Serve as Deputy Information Systems Security Officer. Ensure customers are aware of security directive, policies, procedures, guidelines and regulations.Serve as local Voice over IP (VOIP) liaison to identify and resolve all issues with our VoIP phone system.Develop and maintain yearly information technology budget.Oversee the life cycle replacement of all information technology assets to include laptops, desktops, monitors, cell phones, printers, scanners, fax machines, document centers, servers and peripheral devices.Utilize enterprise security software such as Patchlink and Big Fix to ensure that computers under my supervision are properly patched in compliance with government and agency standards.Participate in developing a state COOP plan to ensure the quick and seamless transition in an emergency situation.Utilize PXE server and Symantec Ghost to rapidly deploy universal images to multiple workstations in a timely matter to ensure minimal user downtime and maximum computer availability.Utilize the Information Technology Infrastructure Library (ITIL) methods and concepts to effectively manage and operate our network systems and resources.Perform remote support to users utilizing software programs such as Ultra VNC, Dameware, Windows Remote Desktop and Hyena.Integrate and support installation of multimedia center, white board and VTC equipment into our conference center.Support utilization of PDA and RFID systems in a field environment for testing and inventory of live animals for disease control.

Initially hired to provide Tier 1 and 2 IT helpdesk support to agency employees spread across the US but promoted after 5 months to Network/Systems Administrator responsible for planning and maintaining local area networks and systems for a national agencyEssential Duties:• Monitored network and IT systems to guard against unauthorized access, copying or destruction of equipment software and data.• System Administration of Microsoft Based Servers• Populate and maintain IT Service Knowledge Base