Baggio Hoofatt Email & Phone Number

Boca Raton, Florida, United States

• Utilizing system administration tools to enable, disable and modify software features for clients based on their subscriptions and order forms.
• Updating teams SOPs to help provide a new perspective on older processes

Boca Raton, Florida, United States

• Led complete process rewriting/updating initiatives, ensuring efficiency and compliance.
• Created, managed, maintained, and distributed Standard Operating Procedures (SOPs) forinternal/external use.
• Conducted project management with multiple internal teams, ensuring seamless execution of cases andprojects.
• Owned the process for Modernizing Medicine's DDFE (Data Delivery for Enterprise) program.
• Facilitated client communications, ensuring clear and effective information exchange with enterprise levelclients.
• Conducted audits on third-party billing spreadsheets, resulting in significant company expense reductions.

Boca Raton, Florida, United States

• Assisted in optimizing case completion for several teams in the department
• Acted as a primary point of contact and host for client product implementation
• Conducted audits on third-party billing spreadsheets, resulting in decreased company expenses.
• Organized Standard Operating Procedures (SOP) into Google and Confluence filing systems to enhance accessibility and efficiency.
• Created reports to track project completion and productivity of each team member

Boca Raton, FL

• Conducted basic project management tasks and served as a primary point of contact for client communications.
• Facilitated client implementation onboarding calls, ensuring smooth transitions and addressing any concerns.
• Managed spreadsheets and other documentation related to project coordination and client interactions.

Boca Raton, FL

Boca Raton

• Data analysis and report generation for the department to ensure integrity of the data.
• Collaboration with upper administration to transfer and organize department files and data to optimize document management.
• Manipulation of department database to debug errors and ensure data integrity.
• Video production: from conceptualization, shooting, editing to delivery.
• Collaboration with university’s instructional design and technology team on various projects to streamline administration.

Boca Raton

• Augmentation of online course material on various Learning Management Systems.
• Technological and multimedia support for university faculty both in person and through virtual collaboration.
• Professional webinar moderation and troubleshooting.
• Audit and Inventory of departmental technology.

Boca Raton, FL

In my position as Service Experience Rep. at Nordstrom Rack, I am required to provide a fast and efficient checkout for customer, answer the customer service phone, make sure the store is clean, tell customers all about upcoming events, offer Nordstrom gift cards and Rewards Cards and help out in any and all of our departments as needed.