Business Analyst
Current
Nov 2021 - Present
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Dave Baggs Email & Phone Number
Business Analyst at Access4
at
Access4
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Business Analyst at Access4
Location
Gold Coast, Queensland, Australia
Company size
Who is Dave Baggs? Overview
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Quick answer
Dave Baggs is listed as Business Analyst at Access4 at Access4, a company with 29 employees, based in Gold Coast, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Dave Baggs.
Dave Baggs previously worked as Business Analyst at Access4 and Founder, Illuminary Media at Illuminary Media. Dave Baggs holds Bachelor Of Creative Technology from Jmc Academy.
Company email context
Email format at Access4
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Access4
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Profile bio
About Dave Baggs
Dave is customer-focused, with over seven years experience supporting small to medium businesses and government sectors. His analytical skills assisted his organisation in making informed decisions regarding product and service offerings. He is particularly adept at identifying underlying business issues and proposing creative solutions for fixing them. Dave is currently seeking opportunities to continue to use his wealth of skills to contribute to and learn from a strong team. David is well versed in the following technologies: * Microsoft Office: Word, Excel, Powerpoint etc including Sharepoint* SQL (Primarily postgreSQL and MariaDB)* PowerBI* Jira* Adobe Creative Cloud Suite: After Effects, Premiere, Photoshop* Python (Currently learning)Some recent highlights: * Initiated a vendor reconciliation which saved the company $160,000pa directly. * Modelled price realignment for hosting customers to minimise churn and increase revenue by $65,000pa* Seconded to lead a team of 10 customer service agents, contributing to culture and performance of the team.* Pioneered a report to investigate customer buy-behaviour, identifying several opportunities for optimisation.
Listed skills include Video Production, Editing, Short Films, Video Editing, and 8 others.
Current workplace
Dave Baggs's current company
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Access4
9 roles
Dave Baggs work experience
A career timeline built from the work history available for this profile.
Founder, Illuminary Media
Current
Illuminary Media
Sole-Trader production company offering digital videography, camerawork, editing and live gfx for broadcast. Sessional lecturing at the Diploma and Advanced Diploma level also available.
Jan 2013 - Present
Customer Service Team Lead
- A full-time contract role, as part of the leadership team. Managing the day to day operations of service officers, monitoring attendance, workload and performance to optimise customer outcomes. Responsibilities
- Manage operations to improve the customer experience by monitoring and managing the streaming of customer traffic in real-time, developing strategies to balance customer demand and resources.
- Monitor and report on the achievement of business outcomes, key performance… Show more A full-time contract role, as part of the leadership team. Managing the day to day operations of service officers, monitoring.
- Monitor and report on the achievement of business outcomes, key performance indicators and quality assurance to assist management to support overall performance.
- Utilising Genesys Solutions to manage Service Officer schedules and adherence.
- Monitoring phone calls for quality control and providing feedback to increase Service Officer performance. Accomplishments
Jan 2021 - Nov 2021
Product Data Analyst
Captured, analysed and modelled product-specific data so that the company could make informed decisions.* Personally identified, initiated and completed vendor-record cleanup, saving company over $150,000pa in 2 weeks.* Provided dense-ranked cohort analysis, outlining customer buy-behavior and most frequent upsells. * Modelled price-correction action.
Aug 2018 - Apr 2020
Customer Advocate
Member of a team dedicated to delivering support to customers escalated beyond the normal scope of customer care.
Dec 2014 - Jul 2018
Customer Care Team Leader
Leading and nurturing a team of six technical customer care consultants and supporting the wider customer care department.
Jun 2014 - Dec 2014
Reseller Support Consultant
Delivering great outcomes and building relationships with customers who resold our products to others.
May 2013 - Jun 2014
Ict Consultant
Jul 2007 - Dec 2009
Cashier
Jan 2005 - Jun 2007
Team & coworkers
Colleagues at Access4
Other employees you can reach at access4.com.au. View company contacts for 29 employees →
AD
Andrew Dang
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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MD
Mitchell Davis
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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RG
Rahul Grover
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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NH
Nick Herft
Colleague at Access4
Australia, Australia
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IV
Igor Vitvitskiy
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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CP
Courtney Plant
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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AD
Akhil Deswal (Akii)
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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VL
Vickie Li
Colleague at Access4
Melbourne, Victoria, Australia, Australia
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NK
Nigel Keswick
Colleague at Access4
Greater Perth Area, Australia
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ZJ
Zara Jensen
Colleague at Access4
Nelson, Nelson, New Zealand, New Zealand
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Andrew Dang
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
MD
Mitchell Davis
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
RG
Rahul Grover
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
NH
Nick Herft
Colleague at Access4
Australia, Australia
View →
IV
Igor Vitvitskiy
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
CP
Courtney Plant
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
AD
Akhil Deswal (Akii)
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
VL
Vickie Li
Colleague at Access4
Melbourne, Victoria, Australia, Australia
View →
NK
Nigel Keswick
Colleague at Access4
Greater Perth Area, Australia
View →
ZJ
Zara Jensen
Colleague at Access4
Nelson, Nelson, New Zealand, New Zealand
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1 education record
Dave Baggs education
FAQ
Frequently asked questions about Dave Baggs
Quick answers generated from the profile data available on this page.
What company does Dave Baggs work for?
Dave Baggs works for Access4.
What is Dave Baggs's role at Access4?
Dave Baggs is listed as Business Analyst at Access4 at Access4.
Where is Dave Baggs based?
Dave Baggs is based in Gold Coast, Queensland, Australia while working with Access4.
What companies has Dave Baggs worked for?
Dave Baggs has worked for Access4, Illuminary Media, Services Australia, Arq Group, and Batchelor Institute Of Indigenous Tertiary Education.
Who are Dave Baggs's colleagues at Access4?
Dave Baggs's colleagues at Access4 include Andrew Dang, Mitchell Davis, Rahul Grover, Nick Herft, and Igor Vitvitskiy.
How can I contact Dave Baggs?
You can use AeroLeads to view verified contact signals for Dave Baggs at Access4, including work email, phone, and LinkedIn data when available.
What schools did Dave Baggs attend?
Dave Baggs holds Bachelor Of Creative Technology from Jmc Academy.
What skills is Dave Baggs known for?
Dave Baggs is listed with skills including Video Production, Editing, Short Films, Video Editing, Post Production, Final Cut Pro, Television, and Documentaries.
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