Jaime Bagnarello Kepfer Email & Phone Number

San José, Cr

Latin America

Advancing the future readiness of leaders and team members through the development of the uniquely human skills that create outstanding personal, team and business performance.

Escazú, San José, Costa Rica

Americas Region

Global Onboarding Program leader. Certified top talents from different countries to deliver the onboarding class, ensuring content updates and maximizing the training experience for thousands of new employees.Managed country´s L&D strategy on leadership, professional skills and onboarding topics. Responsible for assessing development needs, planning, scheduling and training facilitation. Designed and executed High Potentials program, which helped 50 new leaders elevate their business acumen. Facilitated workshops, trainings and speeches virtually and face-to-face in US, India, South Africa, Mexico, Colombia, Brazil, Panama and Costa Rica. Created L&D plans for regional businesses. Trained 1000+ Executives and Managers on Inclusive Leadership, achieving 96% on business impact and learner satisfaction. Deployed a new leadership virtual program, enhancing participants engagement towards corporate´s leadership principles. Coached new L&D team members, ensuring successful onboarding experiences. Team Building Consultant, creating the right environment for individuals to take actions based on learnings acquired during outdoor or indoor events. Content curator on Edcast channels integrated to Saba.

Costa Rica

ALKIMIA is a family business. We help people to make changes so they turn into the best version of themselves.

San Jose, Costa Rica

Jaime Bagnarello founded Liderazgo Creativo 365 back in 2010, focused on developing the Best Leaders for Costa Rica. Individual coaching for Managers and Supervisors, focused on leadership, communication and analytical skills. Coaching for individual contributors, oriented to unleash their own potential and target their career and personal goals effectively.

Service Manager for ITS Business Contact Center, leading a public contract for the government's telecommunications carrier.

Responsible for creating strategies to enhance manager's leadership skills. Direct coach for front line managers, intended to improve their management and communication skills.Involved in associate satisfaction initiatives.

Direct manager of all new hires through training and until placed on teams as neededResponsible for all interviewing and hiring at a non-technical organization (700 employees) Act as Mentor for young employees who pursue a growing career within the company

Management of company’s new project (Contact Center Services).Responsible of editing monthly informative bulletin distributed in the company’s offices in Guatemala, Panama and Costa Rica.

Responsible of team’s performance and goal achievementsFollow up team’s metrics accomplishment on daily, weekly and monthly basisCreate strategies to improve employee’s performanceDevelop recognition and motivational programs within the team

Business Coaching

Bachelor'S Degree, Journalism

Activities and Societies: Producer of Weekly radio program at Radio Maria Costa Rica, oriented to create a positive mindset.

Módulo 2, Descodificación Biológica De Las Enfermedades

Certification, Family Constellations, San José, Costa Rica