Barbara Agnello Email & Phone Number

Rochelle Park New Jersey

Accountable for all aspects of remittance processing facility, including eight exempt level employees and 142 non-exempt staff members, collectively responsible to execute against all processing requirements to fulfill service level agreements. Oversaw continual projects for process re-engineering initiatives resulting in increased efficiency, and.

• Lockbox Payment Processing
• Project Management - Implement and stabilize all new business and change management processes. Direct the resources for 5 IT staff and 3 business analysts.
• Develop and document the processes for large scale bank implementations.
• Relocated temporarily to Boston to ensure the system integration and change management for the $1M company acquisition was seamless to clients.
• Implement change control process including checklist, signoffs, and overall submission process.
• Create procedure manual for both implementations and client services. Facilitate process improvement analysis/documentation by working directly with other members of the Klik management team.

• Key contributor in relocating the Membership Operations department from New Jersey to Durham, NC. Scope of responsibilities included managing the documentation effort for all processes and procedures, hiring and.
• Manage the stabilization of a conversion from legacy systems to Oracle enterprise modules.
• Develop workflows to manage the processing of a 30,000 piece backlog of orders.
• Manage the Client Investigation department in handling/resolving all incoming complaints
• Manage the dues processing department to ensure the accurate posting of 300,000 payments with line item detail. Serve as Project Manager for the annual data cleanup of over 30,000 records. Use root cause analysis to.
• Manage the design through training process for over 120 Oracle system enhancements.

• Scope of business units includes Operations, Financial Control, Implementations, Marketing, Account Management, Customer Service, and Merchant Services. Business units handle Call Center activity and reporting.
• Direct all operational functions to support 112 merchants nationally, over 10,000 stores, 400,000 active accounts, and $400 million in receivables
• Manage six national account executives responsible for $180M in receivables and 4,000 store locations.
• Create and manage the Merchant Service department consisting of nine inbound call representatives supporting B2B client issues.
• Manage new store implementations/conversion team covering all aspects of new business, merchant branding, disclosures, marketing, and gap analysis. Manage the Operations department consisting of 10 employees.
• Implement process modifications that accounted for $1M in annual expense savings. oGenerate a 28% net income by establishing a gift card program. oReduced paper processing by 20% by initiating a fax funding program..

Education record

Education record

Education record

Education record

Education record