Brian Gross, Csm Email & Phone Number

I oversaw the internal and external products as well as the day-to-day operations of the firm.

I was responsible for SS&C's medical core claims platforms. I was accountable for the vision of my products. I defined our roadmaps, prioritized enhancements, and performed regular “state of the product” presentations. I led the product owners and business analysts for these platforms and acted as a liaison with external vendors, development and.

As Technical Product Manager, I led teams who supported Chorus - fka AWD (workflow automation), CareConnect (medical management, CM/DM, UM), and MarketProminence (Medicare Advantage member management platform). This accounted for approximately thirty clients across the enterprise and nineteen direct reports.My responsibilities included recruiting new.

I was relationship manager for our outsourcing vendor (service desk, field support, remote monitoring). I reviewed ticket quality, workflow efficiency, and process design and documentation. I created customized reports – scheduled and ad hoc – for departments across the organization. I directed enterprise incident management notifications and was.

I managed a team that provided end-user solutions to the physical therapy sector of the healthcare market. I created and updated plans for major software upgrades, including staffing, architecture, troubleshooting, and coordinated reporting on the progress.