Lead sales and brand team, providing guidance and critical strategyCollaborate on brand acquisition strategy and propose business enhancementsResponsible for maintaining the standard level of service of the after-sales team to clientsPreparing reports & renewal project for existing B2B & B2C clientsIdentified client needs and suggested appropriate services to enhance client experienceLead negotiations with key account, closing deals that align with company objectivesContinually researched new business opportunities in the marketProcure new clients through various channels

Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Monitoring activities of ground operation at departure & arrivalMonitoring activities of baggage mishandleHandle and process irregularities operation & delayed flightHandle for check-in & boarding processProvide all Information needed and Assist guest at the arrival & departure

Listening to customer requirements and presenting appropriately to make a saleMaintaining and developing relationships with existing customers in person and via telephone calls and emailsCold calling to arrange meetings with potential customers to prospect our productNegotiating the terms of an agreement and closing salesRepresenting the product at trade exhibitions , events and demonstrations

Employee Development ProgramPerform administrative and coordination the implementation of the Learning & Training program based on HR strategy, policy, and blueprint and HR system development Training Curriculum and CatalogCoordinate with the Department of Organization & Talent Management in identifying training needs and competency based on the catalog job profile Training MethodEvaluate training materialsDevelop pre-work materials, pre-test and post-test before the employee took the training in the classroom

Supporting HR Center Division to organize some eventsMapping dataEntry data related to AdministrationMake report and Analyze periodicallyPreparing several corporate formal letters, such as travel, employee permission, new applicant refusal letter