Bagus Anggit Email & Phone Number

Developed strong and trusted relationships with key clients at Tech Solutions.Providing personalized support and demonstrating a deep understanding of their requirements.Fostering long-term partnerships with clients, increasing loyalty and satisfaction.

Analyzing existing business processes and understanding the specific needs of each department and understanding of the company's requirements.Setting up master data, defining user roles and permissions, and customizing workflows to automate processes and streamline operations.Coordinated with the IT team to integrate the ERP system with existing systems such as accounting software, CRM tools, and inventory management systemsFacilitates seamless data flow and eliminates data silos, enabling a holistic view of business operations.Training on navigating the ERP system, using custom modules, and following new business processes in working closely with the change management team to address user issues, manage resistance, and ensure a smooth transition to the new ERP system.

Developed a comprehensive knowledge base and self- service portal, empowering users to troubleshoot common IT problems independently.Identify potential IT issues before they escalated into major problems to perform preventive maintenance, apply necessary patches and updates, and ensure the overall stability and performance of systems and networks.Regularly conducted user satisfaction surveys and collected feedback to evaluate the quality of their IT support services.Invested in training programs to enhance the technical skills and knowledge of its IT support team. So, enabled the support staff to address a wide range of IT issues effectively and provide comprehensive assistance to end- users.

Lead initiatives to support local communities at Rusunawa Cengkareng through charitable donations, volunteer in tutoring program, and partnerships with nonprofit organizations.Integrating environmentally friendly practices within the organization, such as hydroponic planting, Planting Mangrove Trees, Painting A pedestrian and the distribution of free groceries program at campus and nearest area to the campus.Tracking and reporting on the organization's CSR efforts and impact. The reports included key performance indicators, allowing stakeholders to assess the company's impact and hold it accountable.