Baha Al Ali Email & Phone Number

Dubai, United Arab Emirates

• Security system Presales ManagerSite Manager
• Lead team of engineers & technicians for key account Maintenance contracts & Support the team on system maintenance, commissioning, and systems integration
• Technical documents and presentations
• Demonstrate a high level of professional attitude and discipline at project sites and during customer visits.
• Ensure the Management are kept fully informed of all site activity progress.
• Maintaining and improving contract margin by increasing capabilities and by creating standard operating procedures

UAE

Understand customer’s security needs and respond with appropriate solutionsAnalyzing new security products and to understand its functionality Configuration and Implementation.Designing solution and spec for tenders to ensure win ability and deployment for Security System Projects.Cost control without compromise on quality.Gathering customer requirements.

UAE & KSA

• Managing and handling complete projects design for both technical and commercial aspects.
• Create, develop and improve strong, long term relationship at senior level with the Venders and negotiating skills
• Troubleshooting complex issues requiring in-depth analysis and understanding of the variable factors in multi-vendor environments and exercising judgment in selecting the most suitable method to mitigate the issue.
• Assisting the Professional Services team in project delivery while providing on-site support as and when required.
• Maintaining an up-to-date Knowledge Base for the products supported and other technical documentation.
• Providing training to customers and knowledge transfer sessions to team members. Driving continuous improvement for Support's issue resolution capabilities while meeting the agreed SLAs

UAE - Dubai

-Having technical skills in Security Systems (CCTV, Access Control, Intrusion Alarm Systems), Audio Visual, Video Conference, Public Address, Master Clock Systems.-Studying opportunities and proposing the quotations and technical submittals or technical write up based on the client requirements.-Providing Professional Services & Training -Architect.

UAE - Dubai

-Implementation for ELV Systems focusing on Security Systems (Video Surveillance, Access Control Intrusion Alarm Systems).-Providing presales team with the technical aspects, and provide the technical design -Understanding customer requirements, formulating and testing the solution-Taking ownership of customer issues reported and seeing problems through to.