Bahaa Eid Email & Phone Number

Minet El Hosn, Beirut Governorate, Lebanon

• Supervise the delivery of superior service, ensuring a consistent customer satisfaction score of 90% at a fine dining restaurant.• Coordinate and manage the daily front and back of the restaurant's operations, maintaining an operational efficiency rate of 85%.• Maintain the restaurant's revenue and profitability targets, consistently achieving a monthly revenue growth of 10%.• Evaluate staff performance and provide feedback to improve productivity, resulting in a 20% increase in staff efficiency.• Prepare detailed reports on weekly, monthly, and annual revenues and expenses, ensuring accurate financial tracking and compliance.• Regularly review product quality and research new vendors, leading to a 15% reduction in food costs while maintaining high-quality standards.• Organize and supervise shifts, staff scheduling, and create a friendly, motivating environment, resulting in a staff turnover rate of less than 20%.• Meet and greet customers, respond to their queries, and offer advice about the menu and wine selections to enhance customer satisfaction.• Maintain high standards of quality control, health, safety, and hygiene, consistently scoring above 95% in health and safety inspections.

Monrovia, Liberia

• Direct day-to-day operations in a flat management structure organization, overseeing a team of over 50 employees.• Handle human resource activities, including reviewing payrolls, staff scheduling, and fostering a friendly and motivating environment.• Manage bank accounts and transactions with both government and private sectors, ensuring financial stability and closing 90% of debt.• Organize marketing campaigns for festive periods and holiday seasons, resulting in a 35% increase in revenue.• Oversee supply chain management and vendor logistics, optimizing procurement processes and reducing costs by 10%.• Supervise maintenance needs for hotel rooms and restaurant key areas, ensuring a 90% satisfaction rate from guests.• Assist in serving when needed and recommend drinks and beverages for customers, contributing to a 15% increase in beverage sales.• Orchestrate cash flow and inventory management, providing accurate reports to the CEO for informed decision-making.• Monitor the quality of food with the support of the Executive Chef, maintaining a consistent 95% satisfaction rate from customers.

Monrovia, Liberia

Choueifat, Lebanon

• Ensure customer satisfaction and maintain client relationships through servicing and following up on sale or repair orders, resulting in a 90% customer satisfaction rating.• Manage stock for both devices and accessories, maintaining optimal inventory levels and reducing stockouts by 15%.• Resolve customer complaints by investigating problems, following up with the technical support department, developing solutions, and preparing reports, resulting in a 20% decrease in unresolved complaints.• Meet sales targets and prepare budgets based on product levels and requests, consistently achieving monthly sales targets with a 10% increase in revenue year after year.

Beirut, Lebanon

Bchamoun, Lebanon

• Lead the academy team by managing and cooperating with coaching staff, providing daily/weekly instructions about responsibilities and plans.• Communicate effectively with parents to ensure their satisfaction with the academy's programs and services.• Set academy policies and work requirements, establishing high standards for work ethics and conduct.• Manage finances, including member subscriptions, team uniform and transportation costs, field rental fees, sponsors, and other income channels, resulting in a 15% increase in revenue and a 5% reduction in overall expenses.

Beirut Governorate, Lebanon

• Manage reservations and coordinate with the Executive Housekeeper for room availability, ensuring a 95% reservation accuracy rate.• Manage daily bills and payments, maintaining financial accuracy and timeliness with a 100% on-time payment record.• Maintain strong customer/resident relationships by communicating effectively with all departments.• Train new recruits and provide a healthy and supportive learning environment, resulting in a 20% reduction in employee turnover and a 15% increase in productivity among new staff members.

Bchamoun, Lebanon

• Provide comprehensive information about products to clients, addressing inquiries and ensuring a thorough understanding of product features.• Ensure high levels of customer satisfaction by delivering exceptional service, addressing concerns promptly, and maintaining positive relationships.• Follow up on sales activities to ensure customer needs are met, orders are processed efficiently, and sales targets are achieved.• Conduct quality checks on products and services to ensure they meet customer expectations, resolving any issues promptly and effectively.• Coordinate shipping programs, including scheduling shipments, arranging logistics, and ensuring timely delivery to customers.• Manage product procurement processes while monitoring inventory levels to maintain adequate stock levels.