- Achieving business goals and revenue targets.- Overseeing daily operations, managing budgets, and setting performance objectives.- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.- Developing and implementing business, marketing, and advertising plans.- Managing internal and external agent relations and negotiating contracts.- Planning, evaluating, and optimizing operations to be efficient and cost-effective.- Ensuring products and services comply with regulatory and quality standards.- ensuring company standards and procedures are followed.- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.- Dealing with escalated customer issues, incident reports, and legal actions.

- Manage new and existing customer relationships, build a sales pipeline, qualify leads,develop them into opportunities, and close sales to achieve dividual, team andorganizational quotas.- Developing rapport, evaluating the customer’s needs, determining service solutions,including exposing the customer to other options not considered through upselling andcross-selling techniques.- Manage day-to-day communications with clients across email, phone, and digital tools;Complete, accurate documentation utilizing the established company digital tools andsoftware (Salesforce) required for each business development call or email.- Create and conduct sales presentations, including webinars, videos, and in-persondemonstrations of company services.Plan, lead, and conduct meetings with the business partners to gather practical and nonusefulnecessities to identify the customer’s LMS needs.- Implements a formal sales plan, including accurate business forecasts and tracking metricsto increase sales productivity.

- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.- Understand customer needs and requirements.- Close sales and achieve quarterly quotas.- Research accounts, identify key players and generate interest.- Build and maintain strong, long-lasting client relationships.- Collaborate with the sales team to identify and grow opportunities within the territory.- Maintain and expand the database of prospects within the assigned territory.- Perform effective online demos to prospects.- Collaborates with sales team to reach prospective clients.- Assist with challenging client requests or issue escalations as needed.- Keep records of client transactions.- Prepare reports on account status.

- Representing the company in several events.- Assisting with the general running of the business to ensure smooth operation.- Providing updates and knowledge to the team.- Set a strategic plan and project to improve the performance in the short and long term.- Development a solution for issues that facing the business- Makes telephone calls and in-person visits and presentations to existing and prospective customers.- Promotes/sells/secures services from existing and prospective customers through a relationship-based approach.- Coordinates sales effort with sales management, operations, and company leadership.- Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.- Identifies advantages and compares the organization’s services.- Maintain strong, ongoing working relationships with existing customers in order to enhance the customer experience resulting in future sales and referrals.- Collaborate regularly with the sales director, and peers to contribute ideas for strategizing and executing sales opportunities and identifying areas for improvement.- Attend weekly sales meetings.- Conducting market research to identify selling possibilities and evaluate customer needs.- Managing client accounts.- Motivating team members to exceed expected goals.

- Act as the main point of contact in all matters relating to client concerns and needs.New Account Onboarding, training, and setup.- Partner with Operations Manager and Forecast Analyst regarding product/service demand.- Maintain accurate client records, keeping track of any contract updates.- Work with sales and other internal teams to develop strategic marketing plans and ensureKPIs are being met.- Help management with company-wide strategic planning.- Manage a client’s projects from beginning to end.- Take a client’s requirements and assist with plans to meet those requirements

- Communicating with customers, making outbound calls to potential customers, and following up on leads.- Understanding customers' needs and identifying sales opportunities.- Answering potential customers' questions and sending additional information.- Keeping up with product and service information and updates.- Creating and maintaining a database of current and potential customers.- Explaining and demonstrating features of products and services.- Staying informed about competing products and services.- Upselling products and services.- Explores opportunities to add value to job accomplishments.- Closing sales and achieving sales targets.