Bahadir Kilic work email
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E-commerce professional with over 16 years of experience.Extensive knowledge regarding e-commerce dynamics such as platform management (marketplaces, C2C, B2C, B2B), Buyer & Seller programs and products, customer experience, customer services, risk management, payment systems and fraud technologies.Strong background in strategy, planning, business development and execution.People-oriented, culture driven leader always pursuing "better" by building and participating in strong teams.
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CooFarmazon Dec 2019 - Present
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Head Of Customer ExperienceEbay Jan 2019 - Dec 2019• Leading Customer Experience, Programs and Customer Services teams.• Owning Buyer NPS; setting customer KPIs, goals, identifying projects and priorities based on voice of customer.• Conducting customer insight studies leveraging big data and machine learning methods.• Managing customer services teams in line with customer experience strategy. -
Head Of Seller GrowthEbay Jul 2016 - Jan 2019Istanbul, Turkey• Building GittiGidiyor’s Seller initiative from scratch. • Leading Seller Development, Seller Experience, Seller Engagement teams. • Collaborating with cross-functional ebay teams. • Managing 100K+ active sellers in all segments of C2C, SMB, Enterprise.• Guiding sellers with a mentorship program to grow their business and create shopping experiences their customers love.• Designing advanced seller analytic tools for real-time KPI tracking and performance improvement for better customer experience.• Running Seller NPS and Seller Communications programs for better alignment and engagement.• Modeling the pricing of product listing and subscription structures as one of the main revenue drivers of GittiGidiyor.• Designing and running SMB initiative Geleceğim E-Ticaret in all regions of Turkey aiming to acquire, onboard, educate and develop SMBs, increase the selection as well as SMBs shares of GMV. (partnership with Vodafone and sponsored by Yapi Kredi Bank)• Collaborating with e-commerce ecosystem players to build strategy in order to ease SMBs’ entry to e-commerce.• Having TOBB (The Union of Chambers and Commodity Exchanges of Turkey) E-Commerce Council representative role, joining meetings and workshops at government level.
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Head Of Customer Services & Trust And SafetyEbay Jun 2011 - Jul 2016Istanbul, Turkey• Leading Customer Services, Payment & Fraud Management, Risk Management and Customer Insight teams.• Collaborating with cross-functional ebay teams.• Managing both inhouse and outsource customer services teams.• Designing and building fraud detection & prevention technologies which was a first in the market.• Managing the relationship with all banks' payment and fraud units and law enforcement.• Advanced chargeback management to mitigate any potential risks and losses.• Creating site rules & policies in collaboration with Legal BU.• Managing Verified Right Owners Program to ensure brands' IP rights are under protection.• Building customer insight and NPS program from scratch.• Identifying BU’s reporting needs and requirements, building structure accordingly. • Having the speaker role in eTicaretSEM & Teknoloji Buluşmaları organizations all around Turkey.• Having the trainer role in eTicaretSEM e-commerce certificate program.
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Operations ManagerGittigidiyor Aug 2003 - Jun 2011Istanbul, Turkey• Joined the company as the 1st employee.• Having responsibilities in many different areas as is the common practice in a startup business.• Building and managing customer services, risk management, fraud systems.• Managing and developing eScrow system which is the core structure of marketplace platform.• ebay acquisition; active participant during due diligence.• ebay integration; leading 5 main workstreams (CS, Risk, Fraud, Insight, Reporting) during ebay integration project. -
Project SpecialistOffice Bilgisayar 2002 - 2003Istanbul, TurkeyResponsible for the integration of ERP software to clients.
Bahadir Kilic Skills
Bahadir Kilic Education Details
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Business Administration
Frequently Asked Questions about Bahadir Kilic
What company does Bahadir Kilic work for?
Bahadir Kilic works for Farmazon
What is Bahadir Kilic's role at the current company?
Bahadir Kilic's current role is COO at Farmazon.
What is Bahadir Kilic's email address?
Bahadir Kilic's email address is bk****@****bay.com
What is Bahadir Kilic's direct phone number?
Bahadir Kilic's direct phone number is +9021668*****
What schools did Bahadir Kilic attend?
Bahadir Kilic attended Yeditepe University.
What are some of Bahadir Kilic's interests?
Bahadir Kilic has interest in Sailing, Scuba Diving, Underwater Photography&videography.
What skills is Bahadir Kilic known for?
Bahadir Kilic has skills like E Commerce, Team Management, Product Management, E Business, User Experience, Crm, Business Strategy, Business Development, Analytics, Online Marketing, Online Advertising, Fraud.
Who are Bahadir Kilic's colleagues?
Bahadir Kilic's colleagues are Bora Akgün, Onur Uzun, Yiğit Emre Kirbaş, Ergin Arslan, Emre Bahadir, Kamil Przepióra, Ahmet Turan.
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