Bahaeldin Ragab Email and Phone Number

*) Act as an evangelist for BigData & SmartCloud Products and Solutions both Pre Sales and Post Sales.*) Review Customer PMR to provide enhancements and best practice recommendations*) Respond to customer queries regarding IBM BigData & SmartCloud Software products customization and advanced options*) Assist Customers and GBM Technical resources to solve problems related to IBM BigData & SmartCloud software products*) Recommend alternative architectures and workaround to enhance availability performance of complex IBM Software solutions/implementations*) Provide extended Onsite Support for high value customers*) Conduct regular review/status meeting with customer senior managers regarding pending calls Act as escalation manager for critical situation

Designed and established the 1rst Software as Service (SAAS) offering in the regionDesigned the required NOC process based on ITIL best practicesLed a team of 12 Engineers to deliver remote services for GBM customersEnsured that the offered technical architecture is consistent with customers long-term directionEnsured that the technical solution is consistent with GBM cost modes and contract boundariesCoordinated GBM SME to design and deliver several best fit solutionsConduct vendor management to optimize customer expending on AMC and licenses Negotiate AMC(s) with vendors on behalf of our customersConducted and led several solution workshopsConducted infrastructure review workshopsDefined different solutions strategyPresented several solutions to different customers

Designed different IT solutions to most of the big business in UAE, Oman, Kuwait, Bahrain and Qatar Conducted Proof of Concept/Technology Created Statement of working for service proposals Conducted technical requirements gathering sessionsCreated architecture and design documents Conducted knowledge transfer workshopsProvided escalated support and led troubleshooting and problem resolution activitiesEstablished professional, working, and consultative, relationship with clients.Used my expertise to seek out new opportunities and expand existing solutionsEnsured that the created technical architecture is consistent with our client's long-term directionEnsured that the technical solution is consistent with the GBM cost modes and with GBM contract boundaries

Implemented different systems management solutions throughout most of the big business in Germany, Austria and Switzerland Wrote an IBM Redbook about Business Service ManagementActed as SME for systems management on several SO accounts (Hapag LIoyd, Lafarge and Zurich Financial Services)Implemented Tivoli Standard Architecture (TSA)Provided different enhancement suggestions to TSAConducted Proof of Concept/Technology Created Statement of work for service proposals Conducted technical requirements gathering sessionsCreated architecture and design documentsConducted knowledge transfer workshopsProvided troubleshooting activities to resolution of customer infrastructures issues.Investigated and evaluates timing and implementation of next versionsDesigned and developed specialized automation tools, scripts, and processes for the administration and performance monitoring of system and business infrastructuresProvided mentoring and guidance to team members Created tools to automate certain administrative tasks. Upgraded different systems management environments