• Accountable for scheduling surgical, diagnostic, and clinical procedures, as well as handling primary care, specialty care, and internal referrals• Maintains up to date knowledge on changing policies for patient scheduling in order to reinforce company medical policies and appropriately schedule patients• Communicate and provide each patient with up-to-date information on their case prior to scheduling appointments or responding to inquiries regarding their medical… Show more • Accountable for scheduling surgical, diagnostic, and clinical procedures, as well as handling primary care, specialty care, and internal referrals• Maintains up to date knowledge on changing policies for patient scheduling in order to reinforce company medical policies and appropriately schedule patients• Communicate and provide each patient with up-to-date information on their case prior to scheduling appointments or responding to inquiries regarding their medical care.• Accurately audit and complete electronic documentation of patient and case information promptly• Work under pressure to meet daily deadlines while maintaining a high degree of work, retaining new patient information, and obtaining proper patient documentation.• Utilize interpersonal skills and communicate effectively, efficiently, and empathetically with patients, peers, and medical providers• Attend ongoing training and courses to keep abreast of new developments in healthcare• Ensure medical information is gathered and processed in compliance with HIPPA federal law and in accordance with Indiana state regulation by professionally and discreetly handling all private information in order to maintain patient confidentiality• Gather personal medical insurance information from patients and thoroughly perform insurance breakdowns for patients • Work to prepare weekly detail logs, status reports, power point and poster presentations for manager • Conduct monthly staff meetings with coordinator team • Properly educate patients and their selected families on patient care plan, providing details for treatments, procedures, and appointments while maintain care requirements. • Preform Medication and procedural insurance prior authorizations when necessary Show less

Roles/Accomplishments• Successfully manage a cross functional team of up to 8 Customer Service Representatives with daily operational goals and system inquiries• Organize a team of associates for pre-sprint planning, daily stand ups and post sprint retrospectives in order to evaluate team and individual members in areas of improvement as well as set clear goals and define a path for individual and team achievement through coaching and feedback• Substitute for one or more Customer… Show more Roles/Accomplishments• Successfully manage a cross functional team of up to 8 Customer Service Representatives with daily operational goals and system inquiries• Organize a team of associates for pre-sprint planning, daily stand ups and post sprint retrospectives in order to evaluate team and individual members in areas of improvement as well as set clear goals and define a path for individual and team achievement through coaching and feedback• Substitute for one or more Customer Service Representatives by taking inbound calls and efficiently and empathetically problem-solve clients’ issue to help ensure adequate coverage was provided for my team during periods of low team resources• Monitor team resource levels and make recommendations based upon data, performance levels, and forecasts• Employ excellent interpersonal skills and able to work with diverse and geographically distributed teams• Assist Team Manager with development of policies and procedures• Spearhead team productivity improvements through tracking of team metrics, coaching, and daily reporting• Responsible for coaching and empowering team to self-organize to drive continuous improvement • Identify systems and workflow roadblocks, provide solutions to enhance productivity of team and overall client experience • Maintain a detailed base knowledge of evolving products, offers, services in order to accurately inform clients on best decisions and practice• Support the implementation of existing and new operations and procedures to support the departmental vision and goals• Update and maintain customer records through customer communication, and document customer interactions to reduce on boarding times as well as build rapport• Manage cases with 70+ clients per shift, multitasking and efficiently resolving specific problems and concerns with empathy to ensure client satisfaction and retention• Coordinate and deliver program trainings when necessary Show less

Internal Medical facility established in Findlay, Ohio, specializing in Nephrology.Roles/Accomplishments• Lead the transition to a paperless practice for charting and storing patients medical, personal, and financial information by implementing the use of digital programs, and coaching staff to best utilize programs functions. Simultaneously reduced both the costs of labor and material resources for office• Empower staff to self-organize and improve productivity by making… Show more Internal Medical facility established in Findlay, Ohio, specializing in Nephrology.Roles/Accomplishments• Lead the transition to a paperless practice for charting and storing patients medical, personal, and financial information by implementing the use of digital programs, and coaching staff to best utilize programs functions. Simultaneously reduced both the costs of labor and material resources for office• Empower staff to self-organize and improve productivity by making appropriate commitments through task definition and prioritization• Resolve daily client service problems promptly and accurately by properly communicating empathically through roadblocks and collaborating with staff. Provide clients with weekly reports on status of roadblocks• Maintain office efficiency through planning and implementing office systems, procuring necessary office equipment, and designing and initiating office policies, standards, and procedures. Making necessary adjustments after measuring results to standards• Organize weekly collaboration with Doctors, nurses, and medical assistants to assess patient care and resolve issues including but not limited to; patient satisfaction, time management, and office work ethic • File and bill patient claims, in office-visits, and dialysis, as well as assist head medical accountant in filing dialysis and hospital patient claims • Receive requests through various channels such as, but not limited to, email and inbound telephone calls. Keep accurate record of information to relay to medical staff daily• Recruit and train qualified personnel Show less

Family care medical facility established to treat patients with a wide variety of ailments and ages.Roles/Accomplishments• Handle inbound calls from patients, customer, drug representatives, and hospital facilities as well as sending outbound calls to patients regarding but not limited to; patient information, lab-work, doctor’s orders.• Provide a physical work up of all patients for medical doctor, keep accurate and clear record of current medications, mental and physical… Show more Family care medical facility established to treat patients with a wide variety of ailments and ages.Roles/Accomplishments• Handle inbound calls from patients, customer, drug representatives, and hospital facilities as well as sending outbound calls to patients regarding but not limited to; patient information, lab-work, doctor’s orders.• Provide a physical work up of all patients for medical doctor, keep accurate and clear record of current medications, mental and physical health ailments, medical history, and family history• Process alerts, patient changes, and incoming documents• Accurately and promptly record all patients’ vitals prior to doctors’ assessment • Investigate patient complaints and enable communication within the medical team to ensure patient care improvement• Collect patient co-pays, deductibles, and file out-of-office patient claims• Ensure sensitive medical information is gathered and processed in compliance with federal law and in accordance with state regulation Show less