♦ on call on Cisco jabber and Managing incidents within the enterprise across United States using ServiceNow Ticketing System ♦ Using Cyber aid specialist tools and platforms for monitoring operations , securing authentications to authorized users and troubleshooting incidents within the organization in a timely manner

♦ Managed incidents and Task within the enterprise locations using the Remedy Ticketing System ♦ Azure intune MDM and Jamf pro administrator for enterprise security♦ Devices Support and Inventory management ♦Ensures the efficient performance, security, and integrity of databases, handling tasks from installation to troubleshooting.

♦Monitor the server rooms for active and inactive servers network ports with organizations ♦On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*♦Ensuring all Incidents/Requests are met within the agreed service targets♦Proactively monitors pending tickets and Performs installs, moves, adds and changes (IMAC) as required♦Provides face to face end user support and troubleshoot issues for IT products and services♦Troubleshooting and resolving hardware and software issues; re-imaging computers/hard drives on multiple operating systems♦Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding Laptop/desktop support, and mobile devices♦Performing asset inventory/stock related activities as needed♦Taking ownership of issues through to resolution on all appropriate requests♦Providing on-site cover as part of a shift arrangement, covering off all areas of support♦Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels♦Maintain healthy group dynamics

Departmental and Technical Support♦Performs quarterly end of lease activities as assigned.♦Works on local and enterprise IT projects.♦Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.♦Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.♦Installs, integrates, and configures new computer systems.♦Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.♦Works collaboratively with other IT group members to ensure optimal application functionality.Business Support♦Maintains an understanding of the business environment and the business needs for local affiliate.♦Monitors new developments in technology to determine their applicability to improve the delivered product while maintaining standardization.♦Supports Corporate Unified Communications and Video Conferencing solutions as required.♦Completes special projects and monthly reports as assigned.♦Troubleshoot printers to resolve various technical issues efficiently.♦Performs other duties as requested to facilitate the smooth and effective operations of the department.

Integrate assets(CPU, DIMMS, IO Cards) in new platforms and perform integration check.Manage and maintain testing systems, which includes replacing components(such as CPU, DIMMS, IO card etc.)Perform level 1 triage on platforms.Reproduction, troubleshooting, and triaging of defects.Assemble, maintain and debug Validation systems in the lab – motherboards, voltage regulator modules, storage devices (SATA, USB, PCIE etc.)Load operating system, flash FW, and BIOS images both in circuit and throughout of band fixturesReproduction, troubleshooting, and triaging of defects.

♦Proficient in setting up and operating audio and visual equipment for events and presentations.Skilled in troubleshooting audio and visual systems to ensure seamless communication and presentation quality.♦Knowledgeable in configuring and maintaining telecom systems for efficient communication within and outside the organization.Experienced in troubleshooting telecom equipment and resolving connectivity issues to minimize downtime.♦ performed a variety of duties related to the operations of the Hospital's information processing and storage systems, including user, systems, and infrastructure support.♦ Installs, modifies, update and repairs computer, server, and networking (wired and wireless) hardware, peripherals, and software; provides technical assistance and training to users of hospital information processing systems; monitors, modifies, and reports on computer, server, information systems security, and networking operations; enters and modifies data and user accounts in various information systems

♦Trained to operate several different CNC machines; Lazer, Turret, Milling. ♦Cross trained to fill in different departments when necessary. ♦Ensure quality control on the parts produced

♦ Assisted in current and new employee on-site training♦ Monitored parts to ensure quality control♦ Tracked orders, received goods, and placed products into inventory♦Operate several different CNC machines♦Cross-trained to fill in different departments when necessary♦Ensure quality control on the parts machined ♦Update inventory

♦ assemble office furnitures for the HNI Corporation