Bahsil Franklin Email and Phone Number
Bahsil Franklin work email
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Bahsil Franklin personal email
With a Bachelor of Business Administration degree from Morehouse College, I have a strong foundation in management, leadership, and problem-solving. I have leveraged these skills in my customer service roles, where I have delivered exceptional results and satisfaction. As a Member Support Lead at PrizePicks, I led and trained a team of representatives who handled customer queries and issues 24/7. I also resolved escalated tickets, responded to BBB complaints, and monitored app reviews. Under my leadership, the team achieved a 95% customer satisfaction rate and a 90% retention rate. Prior to that, I was a Ticket Sales Specialist at Atlanta Braves, where I assisted customers with tickets, technical difficulties, and mobile issues. I handled large amounts of money and ensured customer satisfaction and loyalty.I am passionate about business and customer service, and I always aim to make a positive and lasting impact wherever I go. I am always eager to learn new skills and improve my performance. I am also a great communicator and a team player who can work with diverse and dynamic groups.
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Ticket Operations TraineeAtlanta BravesAtlanta, Ga, Us
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Inventory AssociateCardshq Jul 2024 - PresentAtlanta, Georgia, United States
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Ticket Sales SpecialistAtlanta Braves Mar 2018 - PresentAtlanta, Ga- Assisting customers who are looking for tickets or having technical difficulties.- Utilizing systems such as Ticketmaster, Artics, Excel, and POS.- Properly and efficiently handling large amounts of money.- Making sure the customer/visitor leaves from me satisfied.- Assist with mobile and technical issues customer may have.
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Member Support Team LeadPrizepicks Jul 2023 - Apr 2024Atlanta, Georgia, United States- Lead the Member Support team by example by showcasing compliance to processes and SOPs.- Maintain a comprehensive working knowledge of policies and procedures.- Actively contribute to onboarding efforts with new hire training. - Provide 24/7 responsiveness to BBB complaints, Apple & Google App Reviews, Experience Emails, and In-App Member Support.- Proactively address and resolve potential issues both internal and external.- Assist the entire member support team in day-to-day duties.- Demonstrate the ability to identify problems and offer effective solutions.- Consistently evaluate and grade team performance.- Train representatives using tools like Notion and other methods to enhance knowledge and improve member experience. -
Member Support RepresentativePrizepicks Feb 2023 - Jul 2023Atlanta, Georgia, United States
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Authentication Specialist IiGoat Group Jun 2021 - Jan 2023Atlanta, Georgia, United States -
Jr. Authentication SpecialistGoat Group Sep 2020 - Jun 2021Atlanta, Georgia, United States- Successfully authenticated over 250k sneakers while maintaining a 99.7% accuracy rating.- Guide Authentication Specialists in the sneaker verification process. - Receive and arrange inbound inventory according to brand, model, etc.- Keep detailed notes and enter accurate data into the GOAT Group database, including release information, product SKUs and production dates.- Continuously research and learn about new models and brands of sneakers.- Manage the sneaker authentication process with high attention to detail.
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Operations ManagerIce Rink Events Nov 2018 - Dec 2020Greater Atlanta Area- Schedule ice maintenance including assessing ice quality and adjusting as needed (depth, temperature, etc.)- Oversee flooding, snow removal and ice maintenance of the outdoor Ice Rink in Atlantic Station.- Used creativity to plan special events and promotions that improved overall profit margin considerably. - Monitored patrons on ice to ensure safety and security. Assisted with the hiring process of new team members and scheduled them weekly.- Organized staff training and scheduling, approved time off and work order prioritization, as well as, disciplinary actions.- Negotiated vendor service contracts, equipment leases and supplier discounts.- Manage/maintain all critical systems including the ice making equipment, the Zamboni, ice melt pit, calling in outside refrigeration vendor as needed.- Develop, maintain and report all required environmental, health and maintenance standards as required by law and work with the administration to ensure compliance with all regional, state and federal regulations as they impact the rink operation. -
Product ManagerFanduel Jun 2020 - Aug 2020Atlanta, Georgia, United States- Assessed product opportunities and contribute meaningfully to ideation and prioritization for new initiatives and products.- Collaborated with Product Managers and other organizational stakeholders around product development ideation, conceptualization, and implementation.- Presented product requirements and conduct user acceptance testing as those requirements are built. Also established and maintained domain expertise on FanDuel’s products and those of its competitors.- Worked closely with commercial and marketing teams on go-to-market plans for new products.- Tracked and reported objectively on product performance.- Presented findings and recommendations from competitive analysis, product development observations, and other research projects to leadership. -
Inventory ManagerFoot Locker Oct 2016 - May 2018Atlanta, Georgia, United States- Ensure product stock is adequate for all distribution channels and can cover direct demand from customers.- Record daily deliveries and shipments to reconcile inventory.- Design and implement an inventory tracking system to optimize inventory control procedures.- Monitor demand and analyzes data to anticipate future supply and logistical needs.- Report inventory levels, supply chain progress, procedural efficiency and personnel issues to upper management. -
Studio AssistantLoud House Studios Mar 2017 - Aug 2017Atlanta, Georgia, United States- Scheduled and maintained bookings of all artists.- Handled invoices and payments from clients while filing and keeping well-organized notes.- Answered all incoming calls directed for the studio.- Ensured that each studio room was cleaned and ready with all necessary equipment for each session.- Worked besides the likes of numerous well known creators and artists to assure and make them feel their best when booking and visiting the studio. -
Host/ServerChili'S Sep 2015 - Mar 2016Bala Cynwyd, Pa- Greeted guest and directed them to seats accordingly. - Take orders and deliver the food to table, making guest feel as comfortable and welcomed to the best of my abilities. - Making sure the front house is controlled and clean. - Throughly cleaning sections and tables. -
Car Rental AgentPayless Car Rental, Inc. Jan 2015 - Sep 2015Philadelphia, Pa- Maintained the cleanliness and needs of the vehicle to ensure customer satisfaction.- Handled multiple phone lines to make reservations, answer customer questions and give quotes. - Prepared and parked rental cars accordingly. - Parked airport parking customer cars in available areas of the working facility. - Personally delivered cars to customers at the airport. - When necessary, delivered customers to the airport for their departing flights in company shuttle.- Actively managed vehicle maintenance, inventory, cash sheets and daily business reports.
Bahsil Franklin Skills
Bahsil Franklin Education Details
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Management
Frequently Asked Questions about Bahsil Franklin
What company does Bahsil Franklin work for?
Bahsil Franklin works for Atlanta Braves
What is Bahsil Franklin's role at the current company?
Bahsil Franklin's current role is Ticket Operations Trainee.
What is Bahsil Franklin's email address?
Bahsil Franklin's email address is ba****@****oat.com
What schools did Bahsil Franklin attend?
Bahsil Franklin attended Morehouse College.
What skills is Bahsil Franklin known for?
Bahsil Franklin has skills like Leadership, Team Building, Social Media, Sales, Microsoft Powerpoint, English, Negotiation, Team Leadership, Adobe Photoshop, Strategic Planning, Statistical Data Analysis, Sales Management.
Who are Bahsil Franklin's colleagues?
Bahsil Franklin's colleagues are Rodger Oliver, Miranda Jones, Tyler Dalton, Rashaud Brown, Dylan Dodd, Matthew Gower, Oscar Delgado.
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