Dhruv Baid Email & Phone Number

London, England, Gb

London, England, United Kingdom

San Francisco Bay Area

o Owned the Scoping of progress indicators, definition of development milestones and automation of the analysis of large engineering data sets to help facilitate program execution. o Created and owned a department wide indicator package that was automatically updated weekly o Created cost model to assist in department budget planning for FY 2020 and FY 2021.o Lead effort to minimize customer bug escapes for all IPs by implementing new bug retrospective service level agreements throughout department that lead to 25% fewer bugs in 2020.o Co-lead contingent worker management for the creation of external work packages using Jira.

Greater Philadelphia Area

o Worked in a team of 3 to design a board game to help facilitate conversations in families where the parent has cancer.o Took role of business lead and product strategy. Provided multiple prototype variations to customers and received feedback to adapt design using choice based concept testing.o Developed go-to market strategy for board game by working with various stakeholders. Strategy involved free trials to add legitimacy to game as well as developing a low-cost self-manufacturable version.

Brooklyn, New York

o Defined and implemented operation processes from point of sales to order fulfillment.o Built ERP in Google Sheets to manage inventory, shipping and order tracking to consolidate 4 systems into one.o Selected new CRM and migrated existing customers.o Spoke to lost customers to learn purchasing requirements and re-framed sales materials with cost comparisions and variable warranties.o Built business case demonstrating demand of product in countries outside the US and Canada.

o Teaching assistant for EAS 545 -- Engineering Entrepreneurship I

Jamnagar Area, India

o Designed a heater tube cleaning robot with a theoretical reduction of 80% from current manual cleaning process time.

Greater Philadelphia Area

o Developed process to grade over 3500 applications. Managed a travel budget of $250,000 annually. Saved $20,000 in operations costs.

New Delhi Area, India

o Maintained fiber serviceability data in real time and provided updates to upper management and field technicians.

Master'S Degree, Integrated Product Design, 3.49

Bachelor’S Degree, Mechanical Engineering

Activities and Societies: PennApps

High School

Activities and Societies: President of Quizzing Club