Baijul(Krishni) Shah Email & Phone Number

Warragul, Victoria, Australia

Warragul, Victoria, Australia

Mildura, Victoria, Australia

Cba Insource Melbourne

Surat, Gujarat, India

► Professionally handled large influx of inbound and outbound calls pertaining to reconciliations and collections of unpaid accounts. ► Administered high dollar value accounts, promptly responded to client’s requests and concerns and provided feedback on tasks ► Negotiated payment with debtors, including finalising payments, organising payment arrangements, sending reminders. ► Adhered to strict guidelines of ACCC, Privacy Act and other legislative and quality compliance processes.… Show more ► Professionally handled large influx of inbound and outbound calls pertaining to reconciliations and collections of unpaid accounts. ► Administered high dollar value accounts, promptly responded to client’s requests and concerns and provided feedback on tasks ► Negotiated payment with debtors, including finalising payments, organising payment arrangements, sending reminders. ► Adhered to strict guidelines of ACCC, Privacy Act and other legislative and quality compliance processes. ► Delivered prompt resolutions to complex financial calculations and exhibited sound decision making and judgement skills.► Complied and analysed data for weekly meeting; coordinated all matters related to quality and customer issues.► Promoted to Senior Recovery Officer role within 12 months in job. ► Organised and drove team building activities, led meeting on business improvement and fostered team morale through competition and awards.► Trained new recruits on systems and phone training and delivered coaching for first 3 months.► Managed team in the absence of the Team Leader, handled escalations and other supervisory tasks; supported team leader with ad-hoc functions – payroll, attendance, administration.► Ranked within top 10 associates of the company out of 150 associates. Show less

Melbourne, Australia

► Retained a small business customer who was dissatisfied with CDMA services through skilfully handling customer’s complaint, followed-up with technical team, proposed and negotiated change of services, from CDMA to GSM, and ensured that customer received necessary products. ► Promoted new Telstra products to customers through inbound and outbound calls. ► Identified customer’s requirements, proposed products and services, handled objections and negotiated terms of business.►… Show more ► Retained a small business customer who was dissatisfied with CDMA services through skilfully handling customer’s complaint, followed-up with technical team, proposed and negotiated change of services, from CDMA to GSM, and ensured that customer received necessary products. ► Promoted new Telstra products to customers through inbound and outbound calls. ► Identified customer’s requirements, proposed products and services, handled objections and negotiated terms of business.► Achieved KPI targets every month including supervisor ratings for call times, appropriate technical resolution, customer satisfaction and professional attitude while dealing with agitated customer. Show less