Client Services Representative
CurrentCommunicating with clients to effectively triage patients based on their reported symptoms.Addressing client inquiries promptly through both phone and text channels.Collaborating with the client services team, doctors, technicians, and assistants to properly address questions, requests, or concerns clients may have.Following scheduling procedures to conduct efficient calendar management on behalf of 19 doctors with varying appointment type availability.Documenting communications with clients in order for hospital staff to have a clear understanding of each patient’s case.Alerting hospital staff of incoming emergencies and preparing paperwork for a seamless intake process.Processing cash and credit card payments for treatment.Faxing prescriptions to external pharmacies in a timely manner.Requesting and transmitting medical records in compliance with Washington state law.Uploading lab results and medical imaging to patient files, contributing to the organization's commitment to maintaining accurate and up to date records.