On-site training for baristas covering espresso, milk, drink building, and excellent customer service.

Work alongside the Product Lifecycle Team on sensory standards and some coffee-specific projects. Duties include but are not limited to process ownership, product testing, team training, development of product sensory standards, curriculum, and SOP for internal testing as well as use at external partners including Starbucks

Support local business development in market through collaboration on and management of events, fundraising, product donation, promotion, partnering on business-led community initiatives Collaborate frequently with other MDMs and my sales manager, support other team members or markets as often as possible, fostering and facilitating growth and development in newer team members by offering direct support and using best practices.Positively, professionally, and charismatically represent Oatly at industry gatheringsBuild genuine buzz and hype around the brand by highlighting quality, cultivating values-aligned partnerships, engaging with communitiesExpertly manage time and a high volume of time-sensitive tasks, concurrently with travel and cross-functional projects, adapting quickly and staying curiousUnderstand nuanced needs and priorities of several regional markets, adapt to new or reassigned markets curiously, efficiently, and empathetically, report trends and discoveries up to leadership to inform strategy and market focuses

Supported Oatly's inaugural Big Idea Grant cycle for coffee. Duties included but were not limited to inbox management, review rubric structuring, information organization, utilizing the SmartSelect platform, general support

Supported the coffee channel's sales data reporting project, duties included but were not limited to data stream cleanup and translation, distribution network familiarization, improvement of MDM sales data accessibility, preparation for CRM uploads

Contributed to conversations around business development, employee satisfaction, retention, quality and standards, and operations. Led trainings and classes of up to 12 baristas at a time covering initial training, follow-up trainings, and a wide variety of topics including brewing, espresso extraction and history, general coffee history, milk steaming and latte art, leadership, technical troubleshooting, terroir, variety, sensory science, palate development, organic acids, and roasting.Trained a total of approx. 1,300 baristas throughout my tenure.Manage my own schedule and time, as well as the schedule, tasks, and development of the other educators.Created lesson plans, presentations, and handouts for 12 trainings and 17 classes, as well as shared online resources for coffee education and standards, accumulating a total of approx. 200 pages of written material.Created, implemented, and maintained a system for performance reviews including all materials needed for taking notes and generating reports. Conducted between 40% and 100% of reviews over time.Led teams of two and three trainers - trained them on all educational systems and duties and oversaw their development and deliverables.Led weekly cuppings.Contributed to coffee-focused content creation for internal comms, the company’s blog and other social media.Helped plan and participated in many team-building events.

During my time as Director of Education at Gregorys I also Intermittently managed aspects of human resources for the company. This included hiring for between 6-20 retail locations, matching baristas to locations, and conducting onboarding for over 100 new baristas.Throughout my time at Gregorys, I was also on the planning team for all internal events organization, participated in conversations regarding hiring and compensation, and trained new managers in best practices with regard to coffee standards, people management, and customer service.

Opened a new retail locationLed a team of junior leadership and baristas toward meeting sales objectives, confident execution of duties, while maintaining team morale in an extremely high-volume environmentHandled all administrative duties such as making weekly schedules, distributing tips, giving warnings, terminationTrained baristas in coffee brewing, customer relations, and operational systemsManaged inventory and ordering for both the coffee shop and the attached bakery, which prepared baked goods for all retail locations

File budget forms, answer questions for people over the phone or visitors through the Admission Office, organize correspondence information, co-coordinate class visits for prospective students, enter class visit information into the computer using Microsoft Excel.

Organized events, designed and assembled a college orientation schedule in booklet form using Microsoft Publisher, assigned jobs to CHAOS Leaders, created posters, answered any questions that incoming freshman had during the summer before their freshman year began, assisted with class registration, facilitated a successful freshman orientation.