Manager responsible for spearheading the Late Fee Program 0 to 1 across both Express and Ground segments within FedEx revenue operations. Leader driven through data to create and redesign corporate processes to generate revenue opportunities, enhance synergies, solve complex problems, and drive efficiencies to further increase profitability across the FedEx Enterprise.• Developed a new team of five project management and technical analysts responsible for the Late Fee Governance program across the US Express and Ground OpCos by creating and implementing strategic initiatives for the build, reporting, go-to-market efforts, invoicing process efficiencies, and proactive risk mitigation programs through partnerships with cross-functional teams• Awarded Circle of Excellence for the collaborative efforts with cross-functional teams to establish a successful Late Fee program generating over $300M in revenue to the bottom line within the first year of launch• Collaborated to develop process, application, and data analytic strategies alongside IT partners to provide proactive program and customer specific monitoring across the waiver protection platform to mitigate risk exposed to FedEx, manage new revenue, and maintain customer attributes for decisioning on strategic pricing and legal requests• Achieved favorable audit in year one of the US Express and Ground Late Fee Program due to 100% accuracy on late fee charge calculation and invoicing development and overall governance and risk management of the late fee waiver program comprised of over 300 global customers compiling ~$12B in FedEx revenue • Awarded Bravo Zulu for identifying and resolving incorrectly assessed charges and other complex issues for multiple worldwide, strategic customers and enhancing the customer experience while mitigating potential lost revenue for FedEx

Project manager responsible for large-scale global projects within FedEx Revenue Operations processing over $56B annually. Change agent dedicated to process improvement and optimization to smooth workflow and increase profitability while mitigating risk across the FedEx Enterprise. • Led the PPQA winning Total Cost of Payment Acceptance (TCPA) QAT 0 to 1 resulting in $17M in payment fee savings by implementing strategic pricing agreement language, pricing review process, and internal system controls• Managed project team of engineers along with cross-functional teams to identify more than 15 specific process improvement opportunities and develop process and automation solutions 0 to 1 for operations ultimately improving Cash Applications by more than 2% after a turbulent fiscal year• Awarded a Bravo Zulu for proactively assessing and mitigating financial and operational risk and decreasing FedEx exposure by ~$13M on a high-profile account through partnering with executive leadership within FedEx and the customer’s organization• Coordinated the Freight Billing Online solution 0 to 1 with the partnership of 3rd party vendor and multiple internal organizations allowing FedEx Freight customers the ability to self-service invoicing online• Awarded the Circle of Success for recognized superior leadership skills among executive level teams • Cultivated relationships with seven key FedEx vendors through strategic contract management and negotiations resulting in strong partnerships; secured five-year, $1.5M incentive for FedEx with a global payment firm vendor • Created Credit strategies among an eight-person team for numerous high-profile FedEx customers to ensure more positive customer experiences while decreasing overall risk for FedEx by more than $36M• Led Pay by Phone QAT 0 to 1 saving FedEx $60K/year capitalizing on the decreasing operational calls and available resources by reconstructing and enforcing customer contract guidelines; PPQA winner

Registered representative focused on building and executing financial portfolio plans for families in the MS and TN areas; focused on a variety of small learning opportunities in both public and private sessions.• Engaged clients and developed over 300 detailed financial investing portfolios specific to varied financial needs• Educated clients on various financial concepts and opportunities providing families success in their future

Project management role dedicated to managing financial and administrative recruiting, developing new clients, and determining best practices for new company partnerships and corporate events.• Launched partnership of Logan Development Group 0 to 1 focused on career services programs for professionals and college students• Managed social networking sites for all three Logan Development Group business segments to engage potential clients in ongoing marketing and incentive advertising• Recruited and trained new financial and administrative clients for various Robert Half partner companies• Led corporate events up to 10,000 participants including both internal and external resources