Advanced Repair Agent
CurrentRepairing software and hardware related issues on laptops, desktops, and phones (iPhones and Samsung devices)Experience using operating systems such as iOS, MacOS, Windows, and programs like Microsoft OfficePerforming inventory counts and receiving delivered materials with use of Excel spreadsheetsOrganizing and filing paperwork regarding client and company informationCreating new and improved organizational systems within the workspaceTraining new advanced repair agents to match productivity and culture that has already been established by our teamEstablishing and maintaining consistent rhythms for timely follow up and ensuring deliverables are met or exceededHelping to drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs