Bailey Donovan Email and Phone Number

• Leading clinical team of full time physical therapists, office coordinators, account managers while tracking individual KPIs, developing clinical and soft skills, and consistently improving weekly visits • Devloping, nurturing, and maintaining relationships throughout the healthcare and fitness spectrum• Exceeding budgeted YOY same store growth targets annually• Performing quarterly SWOT analysis and regular goal setting with leadership• Collaborating with peers and senior management for up to date assessment of company health, new directives and initiatives, and continued education planning• Involved in development and mentorship of peers, including OCS residency mentorship, new graduate mentorship, student physical therapist instruction

• Consistently provided evidenced based treatments, thorough assessments, and discharge planning across outpatient orthopedic and vestibular populations.• On average, treated 60-70 visits per week including 5-10 initial evaluations.• Maintained Net Promotor Score of 92.• Developed and maintained relationships within the healthcare community via precise, concise, and consistent communication, marketing efforts, and exceptional patient outcomes.• Improved patient accountability and consistency with individualized programs via MedBridge App.• Seamlessly pivoted from in-person to telehealth care to improve patient experience.