Support Desk Analyst
Current⦁ Provide first-line IT support to clients, addressing technical issues via phone, email, and ticketing systems.⦁ Troubleshoot hardware, software, and network issues, ensuring quick and effective resolutions.⦁ Manage user accounts, permissions, and system configurations.⦁ Escalate complex issues to higher-level support teams when necessary, while ensuring timely follow-up with clients.⦁ Document solutions and contribute to the knowledge base for future reference.⦁ Focus on… Show more ⦁ Provide first-line IT support to clients, addressing technical issues via phone, email, and ticketing systems.⦁ Troubleshoot hardware, software, and network issues, ensuring quick and effective resolutions.⦁ Manage user accounts, permissions, and system configurations.⦁ Escalate complex issues to higher-level support teams when necessary, while ensuring timely follow-up with clients.⦁ Document solutions and contribute to the knowledge base for future reference.⦁ Focus on delivering excellent customer service, maintaining clear communication with clients throughout the troubleshooting process. Show less