Bailey Ferguson Email & Phone Number

Atlanta, GA, US

Chicago, Illinois, US

San Diego, CA, US

Chicago, Illinois, US

Boston, Massachusetts, US

• Managed numerous accounts from start to finish of training deliveries for high-profile multi-million dollar client engagements
• Provided day-to-day client support for all logistical needs across multiple engagements
• Managed all deadlines, timelines, and ensured projects remained within the scope
• Ran client calls across all level team members
• Worked across multiple internal and external teams to ensure every member of the engagement was aligned on process, goals, deadlines, deliverables, and within scope throughout the engagement

• Supported multiple accounts as an AE and PM
• Managed daily client communications and led all weekly client status calls for my designated accounts playing the role of AE and PM
• Ensured all projects remained on track and within scope at all times
• Built all project timelines across multiple accounts and managed said deadlines across the client and internal creative teams
• Assisted with scoping estimates and resourcing projections/management
• Gathered and translated all creative/client feedback to ensure both the client and creative team felt heard and supported

Winter Haven, Florida, US

• Managed the success and revenue of 1,400 clients across different segments Managed the agency’s most extensive higher education account, along with 3 other accounts
• Managed all daily client communications and led all weekly client status calls
• Kept projects on track and accounted for at all times by working closely with the project management, strategy, and creative teams
• Managed internal communications across all teams to ensure projects remained on track, on time, and withinthe scope

Lakeland, FL, US

• Managed the success and revenue of 1,400 clients across different segments
• Built and nurtured relationships with top 100 clients
• Secured relationships with new clients through 90 day, 6 month, and 1 year check-ins to reduce churn and improve implementation
• Managed event debriefs to gather clients’ experiences and feedback, to improve the following year
• Consulted on pricing discussions with all assigned 1,400 clients when needed, to ensure each organization was on the most efficient plan for their unique fundraising needs
• Handled escalations from the Customer Experience team as needed

Lakeland, FL, US

• Client management throughout lifecycle with Qgiv, an online donation platform for non-profits
• Client relations
• Client onboarding and training
• Client lifecycle development and consultation
• Product Support

Atlanta, GA, US

• Support office through daily customer service and administrative tasks
• Support office management
• Support administrative team
• Support HR with scheduling and candidate management

San Francisco, CA, US

• Supported the company’s new business department with potential client research, RFP’s, proposals, and intake calls
• Supported all accounts with daily PR support, including building media lists, managing event and award submission programs, conducting media outreach around news, events, and rapid response, news scans, coverage.
• Helped grow the Boston office presence as the first hire through visibility, by creating our Boston office monthly nurture email campaign to local prospects, and managing tech community events and networking.
• Worked with the Highwire Labs team to discover, test, and compare the latest and greatest PR tech for public relations professionals

• Supported college athletic departments in workshops to sanitize and educate student athletes on the impacts of social media posts on potential future professional recruitment and university branding
• Assisted the CEO in developing a social media strategy involving Facebook posts to maximize page views and create an interactive presence online
• Developed media list data bases comprising detailed contact information of regional journalists to cultivate and enhance existing journalist relationships

Burlington, VT, US

• Created two week social media campaigns and managed social media activity of clients for Facebook, Twitter and Instagram to generate activity and increase customer penetration
• Secured a media placement campaign for Formaggio Kitchen with the Gloucester Times, which has more than 25k unique online visitors
• Developed social media content for Les Trois Petits Cochons’ Facebook, Instagram, and Twitter pages, which assisted in garnering more than 1k fans and followers

• An organization educating, promoting research, and spreading hope for families effected by pancreatic cancer. Founded in memory of my father, Ken Ferguson.
• Assisted with fundraising and awareness events
• Worked with Facebook (and Twitter) to build a following to the current 247 to increase page involvement
• Secured local media placement with The Ledger to bring awareness to PCAP events

• Optimized website to improve content delivery and increase unique visitor count by 300 visitors per month
• Coordinated and presented unique promotional activities at local children’s programs to encourage student involvement in drug prevention campaigns

• Dancing and etiquette instructor of weekly classes and three seasonal balls for over 300 students
• Worked closely with a team of instructors and the head of the program

Bartow, Florida, US

• Raised funds for mental health treatment and awareness
• Engaged in weekly meetings with senior board members and community leaders
• Volunteered in local projects regarding mental health

Bachelor'S Degree, Information, Communication, And Technology

High School