Thriving at Jane's Care, I ensure optimal participant experiences through expert CRM and de-escalation techniques. My education at Edith Cowan University, with a focus on Advertising, Marketing, and Public Relations, complements my hands-on approach to nurturing participant and partner relationships.With a commitment to continuous learning and a solid foundation in marketing principles, my goal is to leverage these competencies to drive compassionate, effective case management in the healthcare industry. The transition from Customer Experience (CX) at Telstra to NDIS case management has honed my ability to adapt and excel in diverse, dynamic environments.