Responsible for supporting the daily operation of the collections department and providing accounts receivable collections on delinquent solar accounts and troubleshooting system issues while maintaining excellent customer service skills.● Discuss and negotiate realistic solutions for the customer while staying within set parameters on all delinquent accounts by conducting and receiving calls and emails.● Conduct thorough account research and analysis to ensure solar systems are working properly while troubleshooting and communicating with other departments when issues arise.● Thoroughly and accurately prepare, maintain, and record various detailed reports and notes.● Maintain above 95% quality assurance score on all calls guaranteeing excellent customer service.

Responsible for managing 15+ pets a day with the assistance of my team to provide and maintain a safe, healthy and fast paced working environment while ensuring quality service for each client.● Promptly respond to customer enquiries in person or via phone.● Organize daily schedules to ensure each client’s service is timely and professionallycompleted while maintaining a high level of focus and ability to multitask.● Increased revenue by 99.42% during the last six months compared to the previoussix months due to implementing new services, diversifying clientele, increased marketing and implementing excellent customer service while providing the delivery of quick and outstanding service.

Responsible for developing effective repayment plans to resolve delinquent accounts on all products offered by the company while maintaining excellent customer service skills as well as managing and assisting a team of agents for over two years.● Maintained above a 90% quality assurance score on all communications between myself and customers throughout the duration of my time with the company.● Consistently performed within the top 10% of the department.● Recorded detailed notes of customer interactions, processed customer accounts and filed electronic documents.● Effectively managed approximately 30 incoming right party contact calls daily as well as an average of 75 outbound right party contacts via phone, email, text and chat daily.● Effectively balanced my daily duties as a collector as well as leadership duties as an assistant team lead within my department from 2019-2022.