Bailey Hamilton Email & Phone Number

Foster City, California, US

-Served in a product management function within the Identity& Access Management team at Visa.-Rolled out an enterprise-wide multifactor authenticationsolution that utilized a vendor-made technology and oversawuser feedback. -Lead the product lifecycle for an in-house software applicationthat enabled employees to view their access informationacross the.

Foster City, California, US

• Serving as the product manager for a multi-year project involving the isolation of Visa production assets via the use of jump servers/virtual desktops in order to prevent sensitive data from being exposed to untrusted.
• Led the requirements gathering process, ran the product pilot and UAT, validated use cases with users, managed user engagement, created instruction documentation and demos, conducted the rollout and reported metrics.
• Utilized tools such as Splunk, SQL Server, Oracle SQL Developer, AD Explorer, ServiceNow and Excel to extract large amounts of data, monitor product metrics and report said metrics internally as well as to management.
• Responsible for increasing product usage rate from 2.5% to 99% in 1 year.
• Facilitated communications between end users (sysadmins, developers and DBAs), product platform teams, and management, tracking all user feedback, resolving reported issues, and advocating the product to our users.
• Served as the project manager for above projects whenever the designated PM was in absence (i.e. PTO)

Santa Ana, CA, US

• Re-hired for a second internship at the corporate headquarters after highly satisfactory performance from the previous internship, and also received an offer from HR to convert to full-time with the company at the end.
• Assigned to the maintenance of legacy software as senior employees in the division transitioned to the next generation software product.
• Attended and participated in daily scrum meetings to create and refine user stories, discuss any issues with developers, and coordinate efforts between different development teams.
• Elicited requirements from internal and external stakeholders in order to construct user stories which were in turn used by engineers to accurately and effectively develop upgrades.
• Utilized SQL queries to extract product and customer information from large datasets and visualized said data via Tableau dashboards.
• Reviewed and revised outdated walkthrough documentation in order to ensure that the web scrapers the development team had created were fully functional according to technical document specifications.

Santa Ana, CA, US

• Constructed data visualizations and models using various software including Tableau, Excel (using Visual Basic macros), and Visio that represent product sales and product distributions across the US and the world.
• Collaborated with the software development and QA departments to create a plan for the process of automation of company software using Ranorex, C# and Visual Studio.
• Performed requirements analysis on various outdated product websites and researched necessary features for optimizing them into a consolidated modern web page.
• Partnered with coworkers to lay the framework for the next-generation product website, and presented said web design to supervisors for their approval.
• Researched competitor’s products and compiled visual models/workflows in order to ensure competitive parity.

Bachelor Of Science - Bs, Business Information Management

Bachelor Of Arts - Ba, Economics

Education record

Education record