Bailey K. Lively Email and Phone Number

*Conducts studies and updates policies, procedures, educations, and programs in accordance with federal and state laws;*Protect the interests of employees and the county;*Counsel supervisors with regards to policies and practices including advising about disciplinary documentation, interviews, grievances, new hires, separations, and procedures;*Conduct and document investigations into employee complaints;*Review employee appeals through the county grievance procedure;*Recommend employee relation practices to establish a positive employer-employee relationship;*Manage employee communication and feedback through avenues such as meetings, suggestion programs, surveys, newsletters, focus groups and the intranet;*Assist in organizational planning and job design as well as personnel forecasting;*Provides education and material to managers and employees with in the county by creating and/or finding an in-house training system;*Developed and maintain a yearly summer intern program;*Develop and monitor 3 yearly budgets that total over 325,000 dollars annually.

*Developed and facilitated all new-hire orientations;*Created and managed the employee longevity programs;*Updated key human resource metrics, including turnover and activity reports, using reporting tools;*Counseled employees on policies and procedures;*Created and oversaw all employee wellness and morale events;*Maintained personnel files including yearly audits;*Oversaw applicant process including posting, recruiting, testing, background checks, filtering applicants, and first interviews;*Assisted with employee training and computer questions including updating computer class material and teaching classes;*Managed three departmental budgets including writing purchase orders, transferring money, starting yearly budgets, processing bills, and balancing budgets bi-monthly. *Drafted employee surveys, policy updates, job descriptions for department head and elected official approval;*Coordinate employee wellness program, comprising of programs sponsored by the insurance program in which our participation ended with stipend checks. *Research current Human Resources laws and cases per department needs.

*Review requisitions, including gaining approval to pay bills;*Composed effective reports summarizing current open data;*Coded and entered invoices daily into the accounting software;*Reconciled vendor statements and handled payment complaints

*Investigated and resolved customer issues and complaints;*Cross-trained and backed up other customer service team leads;*Met customer call guidelines including service levels and productivity;*Managed work flow to meet or exceed quality service goals;*Scheduled staff breaks and lunches to cover peaks and lulls;*Resolved team member, computer and service deliver issues;*Wrote team member yearly reviews for 30-member team;*Took inventory and made weekly orders as needed;*Push freight and set area for sales;*Counted money taken in by store, ordered change, and made deposits;*Made weekly store schedule for 150-person store;*In charge of payroll and supply inventory;*Maintained store training and orientation program;*Assisted with corrective actions and performance reviews;*Cross-trained and back up other customer service areas;*Sorted items and returned them to their proper departments.