Bailey Kidd Email & Phone Number

Denver, Colorado, United States

Having completed the Onboarding and Training for Centurion Secured in June 2024, I serve as a Tier 1 Centurion Secured SOC Analyst-in-Training. Our team is responsible for monitoring customer networks, documentation of security events, and escalating tickets to Tier 2 Analysts for review before escalation to Tier 3 for review with the customer. As a part of this program, we are responsible for the security monitoring of multiple State of Colorado entities to benefit 500,000 Colorado residents.

Colorado Springs, Colorado, United States

Supported multiple projects within Broadmoor, ensuring timely deliveries and contributing to overall project successAchieved a 40% increase in client base through strategic advertising initiatives, while also boosting residual clients by 30%Provided oversight and assisted in team development

Colorado Springs, Colorado, United States

Worked with multiple teams and stakeholders to resolve complex and urgent issues that affected the performance, security, and availability of Microsoft's products or servicesEnhanced the work environment through active involvement in employee engagement program, fostering collaboration, morale, and productivityOffered mentorship and guidance to new employees, encouraging a supportive learning environment

Colorado Springs, Colorado, United States

Played a vital role in handling package deliveries during the holiday season, ensuring timely and efficient distribution to meet heightened demandMaintained a reputation for punctuality, consistently arriving on time and ready to contributeOffered support to teammates who faced challenges meeting delivery schedules

Colorado Springs, Colorado, United States

Successfully managed a team of 6 through effective communication, collaboration, and leadership, resulting in a 35% increase in productivity, which translated to a 20% increase in holiday salesFostered healthy relationships with customers through attentive service, personalized interactions, and a commitment to exceeding expectationsOverseen and executed catering events

Colorado Springs, Colorado, United States

Provided customer satisfaction by properly preparing meals and maintaining healthy relationships Assisted with opening all 3 locations within Colorado Springs