Interpreted and implemented complex protocol requirements to minimize deviations and ensure compliance.Identified and recommended candidates to physicians for up to 20 clinical trials at a time to increase enrollment.Documented study procedures thoroughly and meticulously for streamlined data collection and reporting in a variety of Electronic Data Capture systems.Scheduled and organized appointments and scans across institutions to reduce friction and complete study tasks in a timely manner.Complied with principles of GCP and IRB, FDA and HIPPA requirements. Entered and monitored data in multiple EDC, IVRS and ePRO systems to ensure correct data capture.

Synthesized health and family history information into readable charts for easy perusal by genetic counselors.Contacted patients to schedule appointments and answer preliminary questions.Communicated insurance information to inform patients regarding cost of treatment. Investigated referrals to verify eligibility for treatment. Entered DNA test orders to streamline order placement process. Gathered and organized health data into one document for analysis in a research study.

Developed and implemented project to investigate genetic association between pigeon beak and foot size. Authored thesis to display and interpret data from this project. Phenotyped pigeons and analyzed measurement data in R QTL.Conducted sex PCR to determine the sex of pigeons.Presented data clearly in both poster and talk format to communicate complex data to broad audiences.

Organized and facilitated events weekly for 800 youth. Communicated and collaborated with a team of 10 counselors to resolve issues in a timely manner. Handled sensitive issues and critical conversations when youth reported abuse or prior traumatic experiences.

Authored and implemented a support-wide quality assurance review system for tickets to standardize and improve responses received by customers. Reviewed more than 150 tickets support tickets weekly to provide comprehensive feedback. Offered training to individuals and my team as a whole to fill gaps and address widespread issues. Authored documentation to address training needs.Communicated with managers and team leads to address the needs of their team and help individuals improve. Facilitated in-depth analysis of work efficacy to facilitate decisions about employee promotion.

Researched, engaged in troubleshooting, and resolved issues faced by users and financial institutions with aggregation and widgets. Reduced incorrectly routed tickets by 25% by collaborating with teammates, management, and the engineering department. Communicated respectfully with clients on behalf of MX to reduce friction and increase satisfaction. Advocated for change in software flow in Solutions Committee to increase user access to up-to-date information and decrease unnecessary ticket volume.Identified and filled documentation gaps to amplify efficiency and team productivity.Collaborated across departments to speedily resolve issues and provide accurate information to clients.Mentored new team members to understand their roles and work efficiently and knowledgeably.

Investigated complex issues with software and aggregation.Suggested and implemented solutions to quickly resolve issues.Topped team performance metrics for tickets taken and solved per day within 3 weeks of being hired.Efficiently managed a full-time workload while working less than 10 hours per week.Authored and compiled documentation detailing the process of escalations on a documentation committee.Trained new hires to work efficiently and in a detailed manner.Built relationships of trust to encourage and assist team members with questions.

Offered assistance to over 200 customers a day via cash register transactions.Articulated important product information and listened to customer needs to ensure highest level of satisfaction.Processed product efficiently to increase productivity and organization.Suggested merchandise to indecisive guests to established positive customer relations.